Bigjigs Toys Ltd (1)

About us

Founded in June 1985, Bigjigs Toys is a family operated business which has never lost sight of its roots. Our mission is to deliver quality, safe and affordable products, which are responsibly sourced and complement childhood through fun, exploration and learning. We believe that the best toys are powered by creativity and imaginative play and strive to produce toys that are cherished and enjoyed for years to come.

Delivery Information

Delivery rates and timescales

Click & Collect FREE Order by 12 noon (Monday-Friday) to collect in store after 4pm the next day*
Standard delivery £1.99 Standard delivery within 3-5 working days
Express delivery £4.99 Express delivery within 1-2 working days

Your order will be dispatched on a tracked service via DPD (signature required on delivery) or Royal Mail (signature on delivery may/may not be required).

Bigjigs Toys aims to dispatch all standard delivery orders within 2 working days.

If you wish to cancel or make any changes to your order prior to dispatch, please notify us as soon as possible.

Delivery locations and exceptions

FREE Standard delivery on orders of £39.99 or more.

Adverse weather conditions, parcels lost/delayed in transit and other unforeseen circumstances may alter the above delivery timeframe estimates.

It is your responsibility to ensure that your delivery address is correct prior to dispatch. Bigjigs Toys will not be liable for lost/delayed parcels if an incorrect/incomplete delivery address has been specified.

*Click & Collect delivery timeframes

UK Mainland & Isle of Wight - Next Day

UK Out of Area, Scottish Highlands & Islands, Northern Ireland - 3 Days

Isle of Man & Isles of Scilly - 5 Days

Remote Scottish Highlands & Islands - 7 Days

Requirements to sign for delivery

Parcels dispatched via DPD will require a signature on delivery.

You may/may not be required to sign for a parcel dispatched via Royal Mail.

Missed delivery

DPD will make two attempts to deliver your parcel and will leave a calling card to notify you of each delivery attempt. The card will include instruction on how to re-arrange your delivery/collect the parcel from your nearest DPD depot if you prefer. Your parcel will be held for 5 days awaiting your further instruction.

Royal Mail will make one attempt to deliver your parcel and will leave a calling card to notify you of the delivery attempt. This card will include instruction on how to re-arrange your delivery/collect the parcel from your nearest sorting office if you prefer. Your parcel will be held for 18 days awaiting your further instruction.

Returns & Cancellation Policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here in our Returns Policy.

Charges for returns

CANCELLED ORDER/CHANGE OF MIND RETURNS

After dispatch/delivery, if you wish to return part or all of your order, it is your responsibility to return the product to Bigjigs Toys and ensure that the product is adequately packaged to avoid damage in transit - return postage and packaging charges will not be refunded.

Please note that return costs will vary dependent upon the size and weight of the product that you have purchased and the delivery service that you choose to return the parcel via. Large, bulky or heavy products will require delivery via courier and will incur higher delivery fees than smaller parcels returned via Royal Mail. We suggest that you retain proof of postage if you are returning a product to us.

PARCEL RETURNS

If no one is available to receive your parcel and no further instruction has been received during the Royal Mail/DPD holding period then your parcel will be returned to Bigjigs Toys and classified as a cancelled order/change of mind return. Under these circumstances your order will be refunded, minus the original delivery charge (the original delivery charge is taken as the equivalent of the return postage charge, for which you are responsible for a change of mind/cancellation return). If free delivery was offered, Bigjigs Toys reserves the right to subtract the delivery cost (up to £4.99) from the refund amount.

If your parcel is returned to us due to an incorrect delivery address given during checkout then your order will be refunded, minus the original delivery charge. If free delivery was offered, Bigjigs Toys reserves the right to subtract the delivery cost (up to £4.99) from the refund amount.

Returns guidelines

If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.

Please note that products purchased from Bigjigs Toys cannot be returned to a Tesco store.

Please email tesco@bigjigstoys.com to notify us of your intention to return a product and await confirmation before returning the product to us.

Please include the original delivery paperwork in the returned parcel (or details of your order number, address and contact details) with a note explaining why the product is being returned.

Return Address:
Bigjigs Toys - TESCO RETURNS
Unit B Kingsmead
West Park Farm Industrial Estate
Folkestone
Kent
CT19 5EU

All products should be returned in the condition in which they arrived to you. You may open the product's box/remove packaging to inspect the product, however please do so without excessive force to ensure that the product's box and the product are not damaged during this process. Ensure returned products are packed back into their original box where possible and that the product is adequately packaged to avoid damage in transit. Bigjigs Toys reserves the right to deny a full refund if the returned product shows signs of unreasonable use or wilful neglect, the definition of which shall be solely at the discretion of Bigjigs Toys.

Is your purchase faulty or damaged?

If the product has been damaged in transit/is defective, please email an explanation and photograph of the damage/defect to tesco@bigjigstoys.com. Bigjigs Toys will investigate all damage/defect reports and provide a refund or replacement where possible.

Contact us

Talk to Bigjigs directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@bigjigstoys.com

We will acknowledge your email within 24 hours of receipt.

Phone 01303 212691

Our customer service telephone line is available from 9am - 5pm, Monday to Friday, excluding bank holidays. Outside of these hours email support is provided.

Postal Address:
Bigjigs Toys
Unit B Kingsmead, West Park Farm Industrial Estate
Folkestone, Kent
CT19 5EU

VAT Registration Number: 813772232 Company Registration Number: 4710017

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Standard Tesco Returns Policy…for reference

Product Cancellation period
Perishable items. Unsealed items that can't be returned due to health and hygiene reasons (e.g. earrings); and unsealed Data SIMs, CDs, DVDs, audio, video, and computer software and games. Cannot be returned unless faulty
Digital Audio Players, Digital Cameras, Photo Frames, Camcorders, Hard Drives, USB Devices, Laptops, Desktops, Netbooks, Tablets, Satellite Navigation Systems and Games Consoles. 14 days
Everything else 28 days
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