Bigjigs Toys Ltd - Age Range: Suitable from 12 months

About us

Founded in June 1985, Bigjigs Toys is a family operated business which has never lost sight of its roots. Our mission is to deliver quality, safe and affordable products, which are responsibly sourced and complement childhood through fun, exploration and learning. We believe that the best toys are powered by creativity and imaginative play and strive to produce toys that are cherished and enjoyed for years to come.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 2pm (Monday-Friday) and collect in store next day
Express delivery £3.95 Order by 2pm (Monday-Friday) for delivery next day
Standard delivery £1.95 Order by 2pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Your order will be dispatched via DPD or Royal Mail.

If you wish to cancel or make any changes to your order prior to dispatch, please notify us as soon as possible.

It is your responsibility to ensure that your delivery address is correct prior to dispatch. Bigjigs Toys will not be liable for lost/delayed parcels if an incorrect/incomplete delivery address has been specified.

Delivery locations and exceptions

FREE Standard delivery on orders of £39.99 or more.

Adverse weather conditions, parcels lost/delayed in transit and other unforeseen circumstances may alter the above delivery timeframe estimates. There may also be a delay in delivery to far outreaching areas, if this is the case, we will notify you.

It is your responsibility to ensure that your delivery address is correct prior to dispatch. Bigjigs Toys will not be liable for lost/delayed parcels if an incorrect/incomplete delivery address has been specified.

Requirements to sign for delivery

Most of our products dispatched via Royal Mail will not require a signature. All products dispatched via DPD will require a signature on delivery.

Missed delivery

DPD will make two attempts to deliver your parcel and will leave a calling card to notify you of each delivery attempt. The card will include instruction on how to re-arrange your delivery/collect the parcel from your nearest DPD depot if you prefer. Your parcel will be held for 5 days awaiting your further instruction. After this time, your parcel will be returned to us and refunded.

Royal Mail will make one attempt to deliver your parcel and will leave a calling card to notify you of the delivery attempt. This card will include instruction on how to re-arrange your delivery/collect the parcel from your nearest sorting office if you prefer. Your parcel will be held for 18 days awaiting your further instruction. After this time, your parcel will be returned to us and refunded.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here in our Returns Policy.

Charges for returns

After dispatch/delivery, if part or all of your order is unwanted and you wish to return the product(s) then it is your responsibility to return the product(s) to us and ensure that the parcel is adequately packaged to avoid damage in transit - return P&P charges will not be refunded. Please contact us to notify us of your intention to return a product.

If the product has been damaged in transit/is defective, please email an explanation and photograph of the damage/defect to tesco@bigjigstoys.com and we will provide a resolution. If we require a damaged/defective product to be returned then return costs will be met by Bigjigs Toys.

Please note that return costs will vary dependent upon the size and weight of the product that you have purchased and the delivery service that you choose to return the parcel via. Large, bulky or heavy products will require delivery via courier and will incur higher delivery fees (estimated up to approx. £20) than smaller parcels returned via Royal Mail (estimated up to approx. £4). We suggest that you retain proof of postage if you are returning a product to us.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us to notify us of your intention to return a product and await authorisation. To ensure that your refund is processed accurately, please include the original delivery paperwork in the returned parcel (or details of your order number, address and contact details) with a note explaining why the product is being returned.

Return Address:
Bigjigs Toys - TESCO RETURNS
Unit B Kingsmead
West Park Farm Industrial Estate
Folkestone
Kent
CT19 5EU

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

'If the product has been damaged in transit/is defective, please email an explanation and photograph of the damage/defect to tesco@bigjigstoys.com and we will provide a resolution. If we require a damaged/defective product to be returned then return costs will be met by Bigjigs Toys.

Contact us

Talk to Bigjigs directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@bigjigstoys.com

We will acknowledge your email within 24 hours of receipt.

Phone 01303 212691

Our customer service telephone line is available from 9am - 5pm, Monday to Friday, excluding bank holidays. Outside of these hours email support is provided.

Postal Address:
Bigjigs Toys
Unit B Kingsmead, West Park Farm Industrial Estate
Folkestone, Kent
CT19 5EU

VAT Registration Number: 813772232 Company Registration Number: 4710017

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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