Changed your mind?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
Charges for returns
We cannot refund the cost of shipping the goods back to us unless the item is faulty.
If you change your mind, we ask you to return your unwanted item by Royal Mail First or Second class post. For the small items it should cost around £1-2 pounds at your nearest Post Office.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
To cancel your order and arrange a return of the unwanted or faulty goods you must obtain a valid Return Merchandise Authorisation (RMA) number by contacting us within the return period.
You must return the goods within 21 days of receiving the RMA number. It is your responsibility to make sure that the goods reach us within this time frame.
We cannot process any returns without previously issued RMA number and we will be under no obligation to accept such unauthorised returns. Any goods received by us that do not carry a clear indication of an RMA number will be discarded without prior notice. If you have sent us the goods without an RMA number, you must notify us immediately, giving the full description of your parcel and its contents.
Avalaya reserves the right to reject the return if:
goods are returned without obtaining a valid RMA number
goods reach us after the allowed returns time frame
goods are damaged and the you are at fault
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.