Avalaya Limited

About us

Avalaya is a fashion and costume jewellery specialist offering thousands of brooches, earrings, bracelets, armlets, necklaces, bangles, pendants, bangles, hair accessories and other related products. With our diverse range of styles from classic, Victorian and antique to boho, art deco and contemporary you are sure to find the perfect accessory to complete your outfit.

We continuously add new products and follow the latest trends in fashion and fashion jewellery. Many of the designs are manufactured specifically for us, which means you will not find them anywhere else on the high street or online. Avalaya team travels around the Globe to find ethnic and tribal jewellery makers, so that you can enjoy very interesting and unique pieces that have been hand-crafted from the traditional materials. We are mad about jewellery and after all the hard work that we do every day, we always get excited when we list a new product.

All our jewellery comes as nickel free and all parts of piercing jewellery that are in direct contact with your body are made from the hypo-allergenic materials like surgical steel, with rhodium plating or with gold plating.

All products that we send out to the customers are checked several times at various stages to ensure that there are no manufacturing defects and that the item is received in a perfect condition and as seen on the website pictures.

Avalaya is a customer centric company and have set ourselves a target to deliver 100% customer satisfaction at all times. We are all human, and as saying goes, we all make mistakes. When our delivery company fails to deliver on time or on occasion when you may receive a faulty product, please do not hesitate to contact us - we will do our best to put things right.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £3.00 Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £4.99 Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

'Your order will normally be shipped out using 'Royal Mail 24' delivery service on the same working day, if you place your order before 1pm. This delivery service does not require a signature.

On some occasions we may choose to upgrade your delivery service to 'Royal Mail 24 Recorded' or 'Royal Mail Special Delivery', there will be no extra charge to you in such cases and your package will have to be signed for on delivery.

Most of the UK orders are delivered the next day, but this is not guaranteed for the Standard Delivery service and it may take up to 3 days. Please choose the Express Delivery for the guaranteed next day service.

We normally ship out on the usual workdays - Monday to Friday, excluding public and bank holidays in England. If your order is shipped on Friday and you receive your Royal Mail post on Saturdays, then your order should be delivered on the following Saturday, otherwise - on the following Monday.

Requirements to sign for delivery

You would not normally need to sign for your parcel if you chosen "Standard Delivery". However for some higher value orders we would upgrade your delivery to the "Signed for" delivery, free of charge. If you chosen the "Express delivery", the you would also need to sign for your parcel. Please make sure that someone is at your delivery address available to sign for the parcel.

Missed delivery

If you are not present at the time of the delivery, then Royal Mail would normally leave a 'While you were out' card, giving the instructions on how to receive your parcel. A similar card will be left if the delivery was attempted by our courier, but failed. If the delivery date has passed and you have not received your order, then please look for the 'While you were out' card and ask your members of family or colleagues to see if they have received the parcel or the above mentioned card for you. To receive your 'missed delivery' parcel from Royal Mail, you would normally need to go to your nearest Royal Mail delivery depot with the 'While you were out' card and a proof of your address (e.g.: a recent utility bill).

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

We cannot refund the cost of shipping the goods back to us unless the item is faulty.

If you change your mind, we ask you to return your unwanted item by Royal Mail First or Second class post. For the small items it should cost around £1-2 pounds at your nearest Post Office.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

To cancel your order and arrange a return of the unwanted or faulty goods you must obtain a valid Return Merchandise Authorisation (RMA) number by contacting us within the return period.

You must return the goods within 21 days of receiving the RMA number. It is your responsibility to make sure that the goods reach us within this time frame.

We cannot process any returns without previously issued RMA number and we will be under no obligation to accept such unauthorised returns. Any goods received by us that do not carry a clear indication of an RMA number will be discarded without prior notice. If you have sent us the goods without an RMA number, you must notify us immediately, giving the full description of your parcel and its contents.

Avalaya reserves the right to reject the return if:

goods are returned without obtaining a valid RMA number

goods reach us after the allowed returns time frame

goods are damaged and the you are at fault

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco.support@avalaya.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone 0845 094 7975
  • Mobile 0203 151 1571

Our customer services are open from 9am - 5:30pm, Monday to Friday, excluding Bank Holidays

Postal address:
Avalaya, Unit 9
Freehold Centre, Amberley Way
Hounslow
TW4 6BX

Company Number: 7554729 Vat no: GB138274893

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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