Frequently asked questions

  • The Basics

    What is Delivery Saver?
    It's our subscription-based grocery delivery service, designed to help you reduce the cost of home deliveries. Once you sign up, any order you place at tesco.com/groceries (over £25) will be delivered to your home without incurring delivery charges. And you can do that once per day for every day your plan is valid. The more you shop, the more you save on delivery charges.
    How do I sign up?
    Just go to our home page, choose the plan that suits you best, then click to buy. Once you're signed up, you can start placing orders straight away, without paying an additional delivery charge (as long as your order is over £25).
    How much could I save?
    That depends how often you shop, and how much you usually pay for delivery. You can see a breakdown of all the savings you can make on our home page.
    How many deliveries can I have?
    Once you're signed up, you can have a delivery every day your plan is valid if you wish, as long as it's no more than once a day.
    Can I get my groceries delivered to different addresses?
    Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it's no more than one grocery delivery per day in total.
    Are the delivery slots limited?
    All available delivery slots are open to you, on every day your plan is valid, no matter what the cost. Just choose the day and time that suits you best.
    Is there a minimum spend?
    At final checkout, your order will need to total £25 or more. If you want to build your basket gradually that's fine, you just need to make sure that when you check out for the last time before your delivery you order is £25 or more. Don't worry if your order falls below £25 should substitutions be made, or products be unavailable, you won't be charged for the delivery.
    Once I'm signed up, how quickly can I start using Delivery Saver?
    Right away on any new orders. You can even use it on orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.
    Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up?
    Yes, you can. Simply go to www.tesco.com/clubcard and search for Delivery Saver where you can exchange Clubcard vouchers for a Delivery Saver coupon. For every £1.50 in vouchers you exchange, you’ll get £3 back as a coupon to use against the cost of signing up to any of our Delivery Saver plans.
    How many Clubcard vouchers can I use towards my Delivery Saver plan?
    You can use as many Clubcard vouchers as you want to pay towards the cost of any Delivery Saver plan – or even pay for the whole plan with Clubcard vouchers. Your Delivery Saver coupon is valid for 6 months from the date of issue so you don’t need to use it straight away.
  • Plan Renewal / Cancellation

    Can I cancel my Delivery Saver plan?
    Yes, you can cancel your renewal at any time. Just call our customer services team on 0800 323 4040. If you cancel within 14 days of signing up, and haven't had any Delivery Saver deliveries yet, we'll refund your subscription fee in full.
    Will my Delivery Saver plan automatically renew?
    Yes it will. Unless you let us know you'd like to cancel, your plan will automatically renew. We'll send you a reminder on email 7 days before your renewal payment is taken. You can stop the renewal at any time by calling customer services on 0800 323 4040.
    Can I use Clubcard vouchers to pay for my Delivery Saver renewal?
    Yes, you can. Simply go to www.tesco.com/clubcard and search for Delivery Saver where you can exchange Clubcard vouchers for a Delivery Saver coupon. For every £1.50 in vouchers you exchange, you’ll get £3 back as a coupon to use against the cost of renewal on any Delivery Saver plan.
    How many Clubcard vouchers can I use towards my Delivery Saver renewal?
    You can use as many Clubcard vouchers as you want to pay towards the cost of your renewal – or even pay for the whole renewal with Clubcard vouchers. Your Delivery Saver coupon is valid for 6 months from the date of issue so you don’t need to use it straight away.
  • Delivery Saver Guarantee

    What is the Delivery Saver Guarantee?
    It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a grocery eCoupon for the difference. We'll email your Coupon to you within 28 days of the end of your Delivery Saver plan.
  • Extra Benefits

    When will priority access to Christmas delivery slots open?
    An exclusive benefit of having Delivery Saver, is that you get priority access to book the Christmas Delivery slots we release towards the end of November. We'll send you a letter or email with the exact date that slots open for booking beforehand. Christmas dates are still subject to availability, but as a Delivery Saver Customer you'll be among the first to know.
    Do I get any other benefits as a Delivery Saver customer?
    Yes. You also get unlimited free delivery on Tesco direct* and Wine by the Case, along with free delivery on F&F clothing until January 2015 (min spend £10). Within 14 days of signing up to Delivery Saver, we'll send you an email and a welcome pack with further details on the offers. Plus look out for other exclusive offers and benefits throughout the year.
    * Minimum £10 spend, excludes marketplace sellers.
  • Recent Delivery Saver Changes (April 2014)

    Why are 3 month plans no longer available?
    We've simplified our choice of plans to make things easier and save you more money. Our monthly plans start from just £3, so over time they're actually better value.
    Can I pay for a 12 month plan on a monthly basis?
    Because you get 12 months for the price of 10, the yearly plans offer even better value than the monthly plans, but you can only pay upfront for these.
    I see you have lowered the minimum order to £25. What will happen if I don't meet the minimum order?
    You'll be charged the price of the delivery slot you've booked, along with the £4 charge that applies to all tesco.com grocery orders under £25. If you want to build your basket gradually that's fine, you just need to make sure that when you check out for the last time before your delivery your order is £25 or more
    Is Delivery Saver still value for money now delivery charges have been reduced?
    Absolutely. If anything, it's now better value than ever. You can see a breakdown of all the savings you can make on our home page.
  • Contact Us

    How do I contact Tesco about Delivery Saver?
    If you have any questions at all about Delivery Saver, please call our UK based customer service centre on 0800 323 4040.

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