Frequently asked questions

  • The Basics

    What is Delivery Saver?
    It's our subscription-based grocery delivery service, designed to help you reduce the cost of home deliveries. Once you sign up, any order you place at tesco.com/groceries (over £25) will be delivered to your home without incurring delivery charges. And you can do that once per day for every day your plan is valid. The more you shop, the more you save on delivery charges.
    How do I sign up?
    Just go to our home page, choose the plan that suits you best, then click to buy. Once you're signed up, you can start placing orders straight away, without paying an additional delivery charge (as long as your order is over £25).
    Can I use any credit or debit card to sign up?
    You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign ups using Visa Electron or Maestro cards.
    How much could I save?
    That depends how often you shop, and how much you usually pay for delivery. You can see a breakdown of all the savings you can make on our home page.
    How many deliveries can I have?
    Once you're signed up, you can have a delivery every day your plan is valid if you wish, as long as it's no more than once a day.
    Can I get my groceries delivered to different addresses?
    Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it's no more than one grocery delivery per day in total.
    Are the delivery slots limited?
    All available delivery slots are open to you, on every day your plan is valid, no matter what the cost. Just choose the day and time that suits you best.
    Is there a minimum spend?
    At final checkout, your order will need to total £25 or more. If you want to build your basket gradually that's fine, you just need to make sure that when you check out for the last time before your delivery you order is £25 or more. Don't worry if your order falls below £25 should substitutions be made, or products be unavailable, you won't be charged for the delivery.
    Once I'm signed up, how quickly can I start using Delivery Saver?
    Right away on any new orders. You can even use it on orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.
    Can I use Clubcard vouchers to pay for my Delivery Saver plan when I sign up?
    Yes, you can. Simply go to www.tesco.com/clubcard and search for Delivery Saver where you can exchange Clubcard vouchers for a Delivery Saver coupon. For every £1.50 in vouchers you exchange, you'll get £3 back as a coupon to use against the cost of signing up to any of our Delivery Saver plans.
    How many Clubcard vouchers can I use towards my Delivery Saver plan?
    You can use as many Clubcard vouchers as you want to pay towards the cost of any Delivery Saver plan - or even pay for the whole plan with Clubcard vouchers. Your Delivery Saver coupon is valid for 6 months from the date of issue so you don't need to use it straight away.
  • Plan Renewal / Cancellation

    Can I cancel my Delivery Saver plan?
    Yes, you can cancel your renewal at any time. Just call our customer services team on 0800 323 4048. If you cancel within 14 days of signing up, and haven't had any Delivery Saver deliveries yet, we'll refund your subscription fee in full.
    Will my Delivery Saver plan automatically renew?
    Yes it will. Unless you let us know you'd like to cancel, your plan will automatically renew. We'll send you a reminder on email 7 days before your renewal payment is taken. You can stop the renewal at any time by calling customer services on 0800 323 4048.
    I have already signed up to Delivery Saver, can I change which plan I am on?
    If you wish to change which Delivery Saver plan you are on e.g. move from a 'Midweek' plan to an 'Anytime' plan you can choose to change plan by visiting your 'My Plan' page, clicking on "Change Plan" and selecting which plan you wish to change to. The change will take effect at the end of your current plan.
    Can I use Clubcard vouchers to pay for my Delivery Saver renewal?
    Yes, you can. Simply go to www.tesco.com/clubcard and search for Delivery Saver where you can exchange Clubcard vouchers for a Delivery Saver coupon. For every £1.50 in vouchers you exchange, you'll get £3 back as a coupon to use against the cost of renewal on any Delivery Saver plan.
    How many Clubcard vouchers can I use towards my Delivery Saver renewal?
    You can use as many Clubcard vouchers as you want to pay towards the cost of your renewal - or even pay for the whole renewal with Clubcard vouchers. Your Delivery Saver coupon is valid for 6 months from the date of issue so you don't need to use it straight away.
  • Delivery Saver Guarantee

    What is the Delivery Saver Guarantee?
    It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a grocery eCoupon for the difference. We'll email your Coupon to you within 28 days of the end of your Delivery Saver plan.
  • Priority Access To Christmas Slots

    When will priority access to Christmas delivery slots open?
    An exclusive benefit for Delivery Saver customers is priority access to Christmas Delivery slots. We open these slots towards the end of November and we will be in contact by letter or email before that time with the exact date that slots open for booking. Slots go quickly so book early - this means you will have a much better chance of getting a time and date that suits you. Only a few selected stores deliver on Christmas Eve so the last delivery day before Christmas is usually the 23rd
    Will I get priority access to 2014 Christmas slots if I signed up after 16th November?
    If you signed up after 16th of November unfortunately you will not receive priority access to 2014 Christmas slots. However, you're still eligible for our other exclusive benefits including unlimited free delivery on Tesco direct* and Tesco Wine by the case, along with free delivery on F&F Clothing until January 2015 (min spend £10).
  • Extra Benefits

    Do I get any other benefits as a Delivery Saver customer?
    Yes. You also get unlimited free delivery on Tesco direct* and Wine by the Case, along with free delivery on F&F clothing until January 2015 (min spend £10). Within 14 days of signing up to Delivery Saver, we'll send you an email and a welcome pack with further details on the offers. Plus look out for other exclusive offers and benefits throughout the year.
    * Minimum £10 spend, excludes marketplace sellers.
  • Recent Delivery Saver Changes (April 2014)

    Why are 3 month plans no longer available?
    We've simplified our choice of plans to make things easier and save you more money. Our monthly plans start from just £3, so over time they're actually better value.
    Can I pay for a 12 month plan on a monthly basis?
    Because you get 12 months for the price of 10, the yearly plans offer even better value than the monthly plans, but you can only pay upfront for these.
    I see you have lowered the minimum order to £25. What will happen if I don't meet the minimum order?
    You'll be charged the price of the delivery slot you've booked, along with the £4 charge that applies to all tesco.com grocery orders under £25. If you want to build your basket gradually that's fine, you just need to make sure that when you check out for the last time before your delivery your order is £25 or more
    Is Delivery Saver still value for money now delivery charges have been reduced?
    Absolutely. If anything, it's now better value than ever. You can see a breakdown of all the savings you can make on our home page.
  • More Questions / Contact Us

    I have a question that is not answered here, how can I find the answer?
    If you have a comment / question that is not answered in our FAQ you can submit it here, or alternatively please call our UK based customer service centre on 0800 323 4040.

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