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Listening to our suppliers

This year we commissioned a new ‘Supplier Viewpoint’ survey to understand what is good and where we can improve. The survey is based on our staff Viewpoint model and is fully confidential and anonymous. The results show that our suppliers think we are professional, committed to our customers, fair and consistent.

To strengthen further our commitment to the UK Government Supplier Code of Practice we will be appointing a Supplier Code Compliance Officer in 2005 to hear formal complaints, confidentially if requested (click here for more infomation on the Supplier Code of Practice).

All buying teams hold regular supplier meetings and conferences. This year we held a supplier conference in London at which we explained our strategy and how suppliers could help to deliver it. Over 500 suppliers to the UK business from as far afield as Bangladesh and Sri Lanka attended, along with 300 Tesco staff. Five similar supplier conferences were held in Ireland, Korea, Poland, Hungary and Slovakia, with a total of 700 suppliers attending.