The success of our business depends on listening to people and responding to what they tell us.
Over the past year we have tried harder than ever to listen and respond not only to customers but to a wider range of stakeholders – staff, suppliers, investors, and non-governmental organisations.
Our Customer Question Time (CQT) meetings enable store and head office staff to hear customers’ views on everything from how we are serving them in our stores to our role in the community.
Every February we carry out our Viewpoint staff survey. This year, we asked all UK employees to give us anonymous feedback on Tesco as an employer, and 86% of our staff responded.
Suppliers are vital to our business. We have built up long-term partnerships with many of our suppliers. They have grown as Tesco has grown, sharing understanding of and responding to changing customer trends. We apply our Core Value ‘treat people how we like to be treated’ to our suppliers.
Communication with our shareholders is very important.
Over the past year, our Corporate Responsibility team has met more than 30 non-governmental organisations (NGOs).