A convenient service that puts you in the driving seat
Click & Collect offers all the benefits of shopping online with the added convenience of picking your groceries up at a time that suits you.
Click & Collect Groceries is now available in over 250 locations. We are opening new collection points all the time, and if you are registered on our site, we will let you know by email as these open in your local area.
Most collection points are based in our store car parks but we are also opening collection points in local areas to make collection even more convenient. When you 'book a slot' it will show the closest locations to you.
Why would I use Click & Collect?
- Click & Collect is free when you spend £25 or more*.
- Your grocery shopping is picked and packed for you
- Pick up your shopping while you're out and about, on the way home from work, after the school run or even as you return from holiday.
- Just turn up at the collection point during your time slot and we'll do the rest. We can even put your shopping in the boot for you.
- All products are picked on the day of collection and safely stored at the temperature controlled collection point until you arrive.
- All our regular in-store offers are available and easy to find online.
How do I use Click & Collect?
Choose your time slot to collect your groceries**
Place your grocery order online
Pick up from the dedicated collection point and go.
** You can check in store or on our store locator for store collection point opening hours. For non-store locations you can see the available times when you go to book a slot.
How much does it cost?
Click & Collect is free when you spend £25 or more*, this applies to all locations. A minimum basket charge of £4 will be added to your order if you spend less than £25.
* Free Click & Collect when you spend £25 or more on orders placed on tesco.com/groceries or the Tesco Grocery Apps. Minimum basket charge applies to orders under £25. Collection at selected UK stores. The free Click & Collect offer may be withdrawn without notice.
Where do I collect my shopping?
The exact position of the collection point varies by location. You can find the position of the collection point by clicking on the "Collection Point Information" link after you have selected your preferred location; you can also check your confirmation email which will show you where you need to go.
What proof of ID do I need to bring?
Please bring your order number or the credit card you used online to pay for the goods. If you do not have either of these we will accept your Clubcard or photo ID. Unfortunately we will be unable to give you the shopping without any of these forms of ID.
Please note: For collections from the desk in store, you may be required to show your receipt when leaving the store. The customer assistant will hand this to you when you collect your shopping.
Can somebody else collect my shopping for me?
Yes, if you have a copy of the confirmation email with order number. Unfortunately without this we will not be able to give you the shopping.
When can I collect my shopping?
Available slots will be displayed when selecting your preferred collection location online and you can collect any time during the time slot you book. You can check in store or on our store locator for store collection point opening hours. For non-store locations you can see the available times when you go to book a slot.
What happens if I am late for my collection slot?
Please check with the member of staff at your collection point, and they will advise you on where to collect your shopping. If collecting from a non-store location please call Customer Services on 0800 323 4040 to make alternative arrangements.
What happens if I am early for my collection slot?
Unfortunately we will not be able to serve you before your collection slot.
Where will my groceries be stored during my collection slot?
All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive.
Will my shopping be in bags?
Your shopping will be in bags unless you select "collect without bags" at the online checkout. If you select bagless, please remember to bring your own bags.
Please note: Unfortunately in Wales and Northern Ireland we cannot give out free bags at the collection point due to legislation.
Will I still get Green Clubcard points if I choose bagless for collection?
Yes, you will earn 1 Clubcard point for every 10 items.
What happens if I select bagless but I forget to bring my bags?
Please ask for bags from the customer service assistant at the collection point.
Do I have to arrive in a car for a drive through collection?
We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.
What happens if something I have ordered is not available?
On the rare occasion that a product you order is not available we'll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on 'View full basket' as you shop.
What do I do if I'm not happy with the substitute I am given or would like an item refunded?
Your substitutions will be presented at the top of the receipt and will be in blue bags. If you choose to return the substitution the customer service assistant will process a refund at the collection point. You will need to go into a store if you would like to choose an alternative product.
Can I amend or cancel my Click & Collect order on the website?
You can amend your order by going to "My Orders" at www.tesco.com/groceries. If the order has not been processed by the store you will be able to add/remove products to the order or change the collection slot. Don't forget to checkout the order again to ensure that all changes are saved.
If we have your mobile phone number, we will text you the day before your collection to let you know the latest time you can make any changes to your order. To check whether we have the correct mobile phone number for your account please visit tesco.com/groceries/delivery
Orders may be cancelled via "My Order" at www.tesco.com/groceries. Alternatively please call Customer Services on 0800 323 4040. An order can be cancelled up to 11.45pm on the night before collection.
Please note: Our Click & Collect offering varies by location. Please visit store locator to find out what your local store currently offers.
Is anything different for collection from local locations, such as tube stations or town car parks?
Our non-store locations are very similar to store collection points. We store everything in a temperature controlled van ready for you to collect. The difference is just that our van and staff are only at the collection point during slot times, so if you need anything outside these times you will need to call our Customer Service Team on 0800 323 4040.