A convenient service that puts you in the driving seat
Choose your time slot to collect your groceries*
Place your grocery order online
Pick up from the dedicated collection point and go!
* Collection slots available 7 days a week. You can check in store or on our store locator for store collection point opening hours. For non-store locations you can see the available times when you go to book a slot.
The exact position of the collection point varies by location. You can find the position of the collection point by clicking on the "Collection Point Information" link after you have selected your preferred location; you can also check your confirmation email which will show you where you need to go.
Please bring your order number or the credit card you used online to pay for the goods. If you do not have either of these we will accept your Clubcard or photo ID. Unfortunately we will be unable to give you the shopping without any of these forms of ID.
Please note: For collections from the desk in store, you may be required to show your receipt when leaving the store. The customer assistant will hand this to you when you collect your shopping.
Yes, if you have a copy of the confirmation email with order number. Unfortunately without this we will not be able to give you the shopping.
Slots are available 7 days a week. Available slots will be displayed when selecting your preferred collection location online. You can also check opening hours in store. You can also check in store or on our store locator for store collection point opening hours. For non-store locations you can see the available times when you go to book a slot.
Please check with the member of staff at your collection point, and they will advise you on where to collect your shopping. If collecting from a non-store location please call Customer Services on 0800 323 4040 to make alternative arrangements.
Unfortunately we will not be able to serve you before your collection slot.
Collection is now free until 27th April 2014. The collection service normally starts from £2. The price of each slot is displayed on the collection slot table at the time of booking.
All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive.
Your shopping will be in bags unless you select "collect without bags" at the online checkout. If you select bagless, please remember to bring your own bags.
Please note: Unfortunately in Wales and Northern Ireland we cannot give out free bags at the collection point due to legislation.
Yes, you will earn 1 Clubcard point for every 10 items.
Please ask for bags from the customer service assistant at the collection point.
We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.
On the rare occasion that a product you order is not available we'll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on 'View full basket' as you shop.
Your substitutions will be presented at the top of the receipt and will be in blue bags. If you choose to return the substitution the customer service assistant will process a refund at the collection point. You will need to go into a store if you would like to choose an alternative product.
You can amend your order by going to "My Orders" at www.tesco.com/groceries. If the order has not been processed by the store you will be able to add/remove products to the order or change the collection slot. Don't forget to checkout the order again to ensure that all changes are saved.
If we have your mobile phone number, we will text you the day before your collection to let you know the latest time you can make any changes to your order. To check whether we have the correct mobile phone number for your account please visit tesco.com/groceries/delivery
Orders may be cancelled via "My Order" at www.tesco.com/groceries. Alternatively please call Customer Services on 0800 323 4040. An order can be cancelled up to 11.45pm on the night before collection.
Please note: Our Click & Collect offering varies by location. Please visit store locator to find out what your local store currently offers.
Our non-store locations are very similar to store collection points. We store everything in a temperature controlled van ready for you to collect. The difference is just that our van and staff are only at the collection point during slot times, so if you need anything outside these times you will need to call our Customer Service Team on 0800 323 4040.