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Grocery Click+Collect

We pick and pack your shopping – you just collect it at a time that suits you.

Same-day collection available in selected locations, for extra convenience.

Benefits of using Click+Collect

  • Order from home or on the move using our desktop or mobiles websites or our grocery app, without having to visit a store.
  • Over 320 collection locations to choose from, including Tesco stores, train stations and local businesses. So there should always be a location convenient to you.
  • Same-day collection available in 261 locations. Order your shopping by 1pm, pick it up by 4pm and put dinner on the table for 6pm. See FAQs below.

How do I use Grocery Click+Collect?

  1. Step 1 - Sign in

    Go to tesco.com/groceries and register or sign in. If you already have a Clubcard, just enter the number when you register and all your regular Tesco store shopping will be waiting for you in "Favourites" to help make your first shop easier.

  2. Step 2 - Book a slot

    Choose the Grocery Click+Collect option and select the location you wish to collect your groceries from. You'll automatically be shown the closest collection locations to your home address. If you want to collect elsewhere, you can enter a postcode to see the other nearby collection points. You can then select a collection slot.

  3. Step 3 - Start shopping

    The easiest way to start shopping is by using Favourites. If you don't have a Clubcard, you can use multi-search to search for a list of items or use the Special Offers page to see our best deals. Once you've done a few shops, all your regular grocery items will be saved as "My Usuals". You can use "Last Order" to get quick access to the items you last bought. The shopping list function lets you create a list of items that can be added to your basket all at once.
    You can place and amend your order up to 11pm the night before you want to collect it.

  4. Step 4 - Collect your groceries

    Simply pick up your groceries from your chosen location during your collection slot.
    The position of the collection point varies by location. You can find it by clicking on the "Collection Information" link on the collection slot page. It will also appear on your order confirmation email.

Community collection points

As well as our store collections, we're opening collection points in community locations to make grocery shopping more convenient for you. These collection points are very similar to our store collection points and are found in a range of different places throughout the UK: car parks at schools, shopping centres, hotels and other local stores.

We'll pick your groceries on your chosen collection date and store them in a temperature-controlled van until it's time for you to collect them.

Unlike our store collection points, our van and customer assistants are only at the community collection point during slot times, so if you need anything outside of these times, you will need to call our Customer Services Team on 0800 323 4040 or 0330 123 4040.

FAQs

How much does it cost?

Next-day Click+Collect is free for orders over £40. If you want to collect your shopping on the same day that you order it, slots are available from £2. Same-day Click+Collect slots are free for Delivery Saver customers for orders over £40.

A minimum basket charge of £4 will be added to your order if you spend less than £40. Contact Customer Services for further information.

(Please note the price of your groceries at the online checkout is just a guide. The actual price you pay is the price charged in-store when your order is picked on the day of collection. This might be different to the website price. Visit www.tesco.com/groceries/help for full details.)

How does same-day collection work?

Order before 1pm, Monday to Saturday, to collect after 4pm. Same-day Click+Collect slots are £2 from Monday to Thursday and £3 on Fridays and Saturdays. Same-day Click+Collect is not available on Sundays and bank holidays. Same-day Click+Collect slots are free for Delivery Saver customers. The minimum basket charge of £4 will apply for all orders under £40.

When you book a Click+Collect slot, it will show the closest locations to you or the postcode you search for. Same-day slots will be shown in the booking grid if they are available in those locations. Of the 320 Click+Collect locations, same-day collection is available in 261 Tesco stores and another 36 convenient locations nationwide.

How are my groceries stored before I collect them?

Your groceries are in good hands. Whether you're collecting from a store or a community location, your groceries will be stored in a temperature-controlled environment, ensuring you receive the freshest produce.

Our trained pickers will pick your groceries on the day of collection before transferring them to the temperature-controlled collection point. At the collection point (and on the journey there), your cupboard items are stored at room temperature, chilled items are stored in a fridge and your frozen items are stored in a freezer.

Can I amend or cancel my Grocery Click+Collect order on the website?

If we have your mobile phone number, we will text you the day before your collection to let you know the latest time you can make any changes to your order.

You can amend your order by going to "My Orders" at www.tesco.com/groceries. Up until 11pm the night before collection, you will be able to add/remove products to the order or change the collection slot. Don't forget to check out again to ensure that all changes are saved.

To check whether we have your correct mobile phone number, please go to "My Account" at www.tesco.com/groceries.

If necessary, you can always cancel your order via "My Orders" at www.tesco.com/groceries. Alternatively, please call Customer Services on 0800 323 4040 or 0330 123 4040. You can cancel your order up to 11pm on the night before collection.

What happens if something I have ordered is not available?

On the rare occasion that a product you order is not available, we'll try to offer you an alternative. We call this a substitution and it will appear at the top of your receipt. We put substitutions in yellow bags so you can easily identify them. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on "View full basket" as you shop.

We price match our substitutions, so if we've substituted with a more expensive product than the one you ordered, we'll only charge you the price of the item you ordered.

What do I do if I'm not happy with the substitute I am given or would like an item refunded?

Your substitutions will be presented at the top of the receipt and will be in yellow bags. If you choose to return the substitution, the customer service assistant will process a refund at the collection point. You will need to go into a store if you would like to purchase an alternative product.

When can I collect my shopping?

Available slots will be displayed when selecting your preferred collection location online and you can collect any time during the time slot you book. You can check in store or on our store locator for store collection point opening hours. For community locations, you can see the available times when you go to book a slot.

Where do I collect my shopping?

The exact position of the collection point varies by location. You can find the position of the collection point by clicking on the "Collection Information" link after you have selected your preferred location. You can also check your confirmation email which will show you where you need to go.

What proof of ID do I need to bring?

Please bring your order number or the card you used online to pay for the goods. If you do not have either of these, we will accept your Clubcard or photo ID. Unfortunately, we will be unable to give you the shopping without any of these forms of ID.

If your order contains age-restricted products, such as alcohol or tobacco, we will need to see valid photo ID (passport, photographic driving licence, military ID card/Armed Forces Identity Card or any other ID which has the “PASS” logo).

For collections from the desk in-store, you may be required to show your receipt when leaving the store. The customer assistant will hand this to you when you collect your shopping.

Can somebody else collect my shopping for me?

Yes, if they have a copy of the confirmation email with order number. Unfortunately, without this we will not be able to give them the shopping.

What happens if I am late for my collection slot?

Please check with the member of staff at your collection point. They will advise you where to collect your shopping. If collecting from a community location, please call Customer Services on 0800 323 4040 or 0330 123 4040 to make alternative arrangements.

What happens if I am early for my collection slot?

Unfortunately, we will not be able to serve you before your collection slot as your groceries are unloaded to the collection point for the duration of your slot only.

Will my shopping be in bags?

By law, we are required to charge for single-use carrier bags in England, Scotland, Wales & Northern Ireland. Click+Collect customers will be charged 40p unless bagless collection is selected at checkout.

What happens if I select bagless but I forget to bring my bags?

Unfortunately, we don't provide bags at collection points, so you will need to purchase bags in-store in which to pack your order.

Find out more information about the carrier bag charges.

Do I have to arrive in a car for a drive-through collection?

We recommend you drive to the collection point so that we can put your groceries straight into your car. However, you can arrive using any method of transport, or arrive by foot. Please be aware that the vehicle height limit is 2.8m.