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 All your questions answered Here are our FAQs

Top 10 FAQs

Clubcard - what's it all about?

My Clubcard Account

Clubcard Boost

Clubcard Perks

What are Clubcard Perks?
Clubcard Perks is our way of saying thank you for having a Clubcard.
Who qualifies for perks?
Anyone who has a Clubcard account. You just go to the Clubcard Perks tab and choose which Perk you would like to get.
Can I use perks in conjunction with other offers?
Sorry, no. They can't be used in conjunction with Clubcard Boost or any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.
Can I re-sell perks?
No. Perks cannot be transferred, bought, sold or in any way traded. Any violation of this could results in the cancellation of the violating customer's Clubcard account.
How do I get a perk?
Click on the tab titled 'Clubcard Perks' and select the perk you would like to get. The next page will contain details on how to get that perk.
Do I need to use my Clubcard vouchers to get a perk?
No, a perk does not require you to exchange your Clubcard vouchers. It is our way of saying thank you for having a Clubcard.
How do I get perks without a Clubcard?
Perks are only available to members of the Clubcard scheme, so whilst you do not need Clubcard vouchers to use perks, you do need to have a Clubcard.
Can Christmas savers take advantage?
Yes. Enjoying perks won't affect the points you're saving for Christmas.

Tesco WiFi

What is WiFi?
It's a way to connect to the internet, wirelessly, through devices such as computers, mobile phones, e-readers and games consoles.
What is Tesco WiFi?
Tesco WiFi is a free WiFi service available in Tesco Extra stores for Clubcard members. Non Clubcard members can access a 15 minute trial of Tesco WiFi for free.
How much does it cost?
Nothing, but you need to be a Clubcard member to access Tesco WiFi for longer than 15 minutes.
How do I get free WiFi?
You will need a WiFi enabled device. Once inside a Tesco store that has WiFi, follow these steps:
  1. Switch on the device.
  2. Switch on the WiFi and search for available networks.
  3. Choose Tesco WiFi from the list.
  4. Open your web browser and follow the instructions.
If you're connecting to Tesco WiFi for the first time, you'll have to type in your Clubcard number and postcode to sign in. If you don't have a Clubcard, you can sign up for one at tesco.com, then choose 'Clubcard', then click 'join'. Alternatively, all customers can access Tesco WiFi for a free 15 minute trial-just follow the instructions above.
Do I need to sign a contract to use Tesco WiFi?
No, but you do have to agree to our Fair Use and Privacy Policy.
How do I sign in?
As long as you've signed up, you don't need to sign in again. Select Tesco WiFi from the list of available networks on your device when you're in store, and we'll do the rest.
Why do I have to sign up?
It helps us to protect your security and privacy. It also makes accessing Tesco WiFi simple. Once you have signed up, you don't need to sign in when you want to access Tesco WiFi. You'll be connected automatically, in any Tesco store that has Tesco WiFi available
Can I access Tesco WiFi in all Tesco stores?
No, currently Tesco WiFi is only available in selected stores.
Can I use Tesco WiFi to watch online videos, make video calls over the internet?
Yes. And if you're planning to do any of these things, they'll work a lot better over WiFi than with a mobile broadband dongle or 3G.
My signal strength is low. What's going on?
The strength of Tesco WiFi depends on factors like how far away you are from the wireless router and how many people are trying to connect at the same time. If your signal strength is low, try moving to a different location in the store.
What kind of device works best?
Most modern laptops, smartphones, handheld consoles (like PSP and DS), MP3 players and even some printers can use WiFi these days. If you're not sure if your device will work, look in the manual or check with the manufacturer.
How do I connect using an iPhone or iPad?
It depends on the device you're using. Connecting with a smartphone is different to connecting with your PSP, for example. But the basic steps are always the same:
  1. Switch on the device.
  2. Switch on the WiFi and search for available networks.
  3. Choose Tesco WiFi from the list.
  4. Open your web browser and follow the instructions.
If you're connecting to Tesco WiFi for the first time you'll have to type in your Clubcard number and postcode to sign in.
If you don't have a Clubcard, you can sign up for one at tesco.com/clubcard/join. Alternatively, all customers can access Tesco WiFi for a free 15 minute trial - simply follow the instructions above.
How do I connect using an iPhone/iPad?
Follow these steps:
  1. On your iPad or iPhone go to Settings > Wi-Fi >On
  2. Under Choose a network tap Tesco WiFi (a tick will pop up on the left).
  3. Click the home button and open the browser. When you try to browse the web you'll go to our sign-up page.
How do I connect using a Blackberry?
Follow these steps:
  1. On your Blackberry tap on the Manage Connections icon on the main menu
  2. Tap Set up Wi-Fi Network
  3. Tap Scan for Networks. Your BlackBerry searches for wireless networks in range
  4. Tap the Tesco WiFi network
  5. Tap Next to save the wireless profile. This prevents you from having to enter the network details next time you wish to connect.
  6. Tap Finish. You are now connected to the Wi-Fi network.
  7. Open your browser. It'll take you to our sign-up page.
How do I connect using an Android phone or tablet?
Follow these steps:
  1. On your Android phone or tablet go to Menu > Settings > Wireless and network.
  2. Tap Wi-Fi settings and tick the WiFi check box. Your phone will search for WiFi networks.
  3. Tap Tesco WiFi to connect to it.
  4. Open your browser. When you try to browse the web you'll go to our sign-up page.
How do I connect using a Windows PC (XP)?
Follow these steps:
  1. If you're using a laptop with a WiFi receiver button, make sure it's switched on.
  2. Go to Control Panel and click Switch to Classic View.
  3. Click on Network Connections.
  4. Choose Tesco WiFi and click Connect.
  5. A warning box will pop up. Click Connect Anyway.
  6. Open your browser. It'll take you to our sign-up page.
How do I connect using a Windows PC (Vista, 7)?
Follow these steps:
  1. If you're using a laptop with a WiFi receiver button, make sure it's switched on
  2. Go to Control Panel and click on Network and Internet
  3. Click on Network and Sharing Centre
  4. Select Set up a new connection or network
  5. Select Connect to the Internet
  6. Select Wireless
  7. Choose Tesco WiFi and click Connect.
  8. Open your browser. It'll take you to our sign-up page.
How do I connect using a Mac?
Follow these steps:
  1. Click on the Airport icon in the top right and you'll see a list of all the WiFi networks available. Make sure it's switched on first.
  2. Choose Tesco WiFi from the list
  3. en your browser. It'll take you to our sign-up page.
How do I connect using a PSP?
Follow these steps:
  1. Switch on your PSP
  2. Flip the WLAN switch to the On position. This switches on your WiFi
  3. Go to the main menu and choose Network Setup
  4. Go to Network Settings
  5. Choose Infrastructure mode
  6. Go to Create a new connection
  7. Choose Scan. Your PSP will search for WiFi networks
  8. When the network options appear, choose Tesco WiFi
  9. Confirm the settings
  10. You'll be asked to Test the connection. Select OK
  11. Go back to the main menu. Open the browser and type in any web address. You'll be re-directed to our sign-up page.
How do I connect using a Kindle?
Follow these steps:
  1. Switch on your Kindle.
  2. Go to Menu > Settings >WiFi settings.
  3. Choose Tesco WiFi from the list.
  4. Open your browser. It'll take you to our sign-up page.
How many devices can I register?
You can register a maximum of 5 devices per Clubcard account.
How do I deregister from TescoWiFi?
Once connected to Tesco WiFi, select the deregister option and follow the instructions. You can remove your account (all devices) or remove the device currently in use from your account. You can reregister at any time.

Christmas Savers

Where can I view how much I have saved for Christmas so far?
Go to My Clubcard Account and you will be able to view vouchers saved so far, any top-up money you have put in and any bonus vouchers that you have qualified for.
What happens if I become a Christmas Saver and still receive Clubcard vouchers as usual?
If you happen to join when statements are already on their way, we might not have had enough time to register you as a Christmas Saver. If you take your Clubcard vouchers to the checkout, they will be re-credited to your account
I have Clubcard vouchers at home. Can I put them into the scheme?
If you have any valid Clubcard vouchers, these can also be taken to the checkout and used to top-up your savings. They will be treated in the same way as a cash top-up.
Where can I redeem my top-up and bonus vouchers?
When you top-up your saver balance at the till, the money will be sent in your November statement as top-up vouchers. Top-up and bonus vouchers can be redeemed in-store, online, on petrol or at Tesco direct. They cannot be redeemed on Clubcard Boost or on Boost at Tesco. The maximum amount you can top up is £360.
What happens if I decide I don't want to be a Christmas saver any more but I have already topped up?
If you opt out of the Christmas savers scheme and have topped up £50 or more in the current collection period (26/12/13 - 16/10/14) you will not receive a bonus in your November statement.
What happens if I'm an Avios or BA Miles customer?
You have to opt out of the Avios or BA Miles scheme if you wish to become a Christmas Saver. Go to My Clubcard account online and the 'your preferences' page to opt out and then opt in to Christmas Savers.
Do I collect Clubcard points on money I top-up at the checkout?
Clubcard points are not collected on any top-ups.
How long are my top-up vouchers valid for?
Your top-up vouchers will expire after two years. But if you'd like to keep them for longer than this, then give us a call on 0808 100 0707* or 0330 123 0707** Option 2, Monday to Friday: 9am to 8pm and Saturday: 9am to 5pm and we'll issue a gift card to the value of your vouchers.
* Free from BT landlines. Other providers vary. Calls may be recorded.
** Charged at local rate from mobiles and private telephones.