We typically have two main types of emails that we send out. These are Marketing emails and Service emails. Both are explained below:
Emails about our service
- We will never email you asking for your personal or security information
- For security purposes we send out a number of emails that remind you of actions that you have recently taken. These include changing your address and telephone number and registering or resetting your My Clubcard Account details
Emails about our products
- If you have not opted out of receiving marketing emails, we will send you offers about Tesco and Clubcard offers. Please remember we will never email you asking for your personal or security information
- Our marketing emails use a similar template (if you have chosen html rather than text only) and have a number of features which should help you confirm its authenticity. Here is what else to look for:
Tesco appears after the @ sign. However, this does not guarantee it is genuine Customer's name features in the email Tesco Clubcard navigation bar across the top
How to identify a phishing email
- Phishing emails are sent to you with the intention of either obtaining your security details or getting you to click on a link that will then load malware (Malware is malicious software, such as Trojans and Viruses, designed to infect your computer without your informed consent or knowledge) on to your computer. Please remember we will never email you asking for personal or security information
- You can identify a phishing email by looking for some of the following:
- Tesco does not appear in the sender’s email address after the @ sign. However, even if it did, its not guaranteed to be genuine.
- The majority of phishing emails will request your security, financial or personal details.
- Email has poor grammar and punctuation.
- Hover over the links to see if they look suspicious or don’t point to our Tesco website, but do not click on them.
- The standard email template shown above has not been used.
- Security information may be vague or incomplete
Help and FAQs:
- What should I do if I receive a notification of a change to my account that I have not initiated?
- We advise that you login and check that your details are correct, it would also be a good idea to change your password just to be safe. If you spot anything suspicious then please contact us by calling 0800 591 688* or 0330 123 1688** Option 2, Monday to Friday: 8am to 8pm and Saturday: 9am to 6pm or online by completing the web form on the 'contact us’ section of the website.
- What should I do if I receive an email that I suspect is not genuine?
- Please don’t click on any links that are embedded in the email. If you want to check the validity of the email then please feel free to contact us..
- Who can I call or email if I think my account has been compromised?
- If you spot anything suspicious then please contact us by calling 0800 591 688* or 0330 123 1688** Option 2, Monday to Friday: 8am to 8pm and Saturday: 9am to 6pm or emailing us through the ‘contact us’ section of the website.
- What other resources are available to me if I have more questions?
- Find out more about phishing at Get Safe Online.
- Who can I speak to if I have more questions?
- Most of your questions can be answered by visiting our Frequently Asked Questions page, if you want to talk to us about your account then we can be contacted on 0800 591 688* or 0330 123 1688** Option 2, Monday to Friday: 8am to 8pm and Saturday: 9am to 6pm or online by visiting the ‘contact us’ page and completing the web form.
- What are you (Tesco) doing to protect my data?
- We take the security of our customers data very seriously and are dedicated to keeping your information secure, if you have any concerns then please contact us immediately so that we can thoroughly investigate.
- What should I do with an email that I believe is not genuine?
- Send the email to email@example.com then delete it without clicking on any embedded links.
- * Free from BT landlines. Other providers vary. Calls may be recorded.
- ** Charged at local rate from mobiles and private telephones.