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Can't find what you're looking for?
Then we'll be delighted to help.

Before you contact us, did you know that

Is, your query about Clubcard or Clubcard rewards

    1. Clubcard

    • Join Clubcard
    • Change your name or address
    • Report a lost or stolen Clubcard
    • Merge accounts with someone in your household
    • Help with your Clubcard points balance
    • Points queries
  3. By Post
    Please send your letter to:
    Tesco Clubcard
    Freepost
    Tesco Sco 3145
    Dundee DD2 3ZR
  4. By Phone
    Call:0800 591 688* Lines are open
    Monday to Friday - 9am to 8pm
    Saturday - 9am to 6pm
    Sunday - Closed
    5. * Free from BT landlines. Other providers vary. Calls may be recorded.

  1. Clubcard Rewards

    • Information on how to book Clubcard Rewards
    • Token dispatch information
    • General Rewards enquiries
  2. By Post
    Please send your letter to:
    Tesco Clubcard Rewards
    PO Box 654
    Crawley
    RH10 1RG
  3. By Phone
    Call: 0808 100 0707* Lines are open
    Monday to Friday - 9am to 8pm
    Saturday - 9am to 5pm
    Sunday - Closed

    4. Business enquiries

    If you wish to enquire about being a Clubcard Reward partner, please send an email with your details to Reward.partner@tescofreetime.com
    * Free from BT landlines. Other providers vary. Calls may be recorded.

  1. Clubcard Exchange

  2. Exchange codes online with Tesco direct:
    If you are experiencing issues or have a query relating to using your Exchange tokens on the direct website please contact Tesco direct on 0845 600 4411 Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm and Sunday 10am to 6pm.
    Exchange codes online with F&F clothing:
    If you are experiencing issues or have a query relating to using your Exchange tokens on the clothing website please contact Tesco Clothing on 0845 075 5000 Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm and Sunday 10am to 6pm.
    Exchanging your Clubcard Vouchers for Exchange tokens or bookings already placed:
    If you are experiencing issues or have a query relating to converting your Clubcard vouchers online for an Exchange token, or have a question relating to a booking you have already placed please contact "Tesco Clubcard Rewards on 0808 100 0707 Monday to Friday: 8am to 8p and Saturday: 9am to 5pm
    Clubcard Vouchers in statement and updating Clubcard account details
    If you have a question around your Clubcard vouchers or statement, or need to update your Clubcard account details please contact 0800 591 688 Monday to Friday: 8am to 8pm Saturday: 9am to 6pm