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Terms and conditions

Summer Voucher Exchange

Full T&Cs

  • The Clubcard Voucher Exchange Terms and Conditions: Minimum exchange value of £5 applies - see in store for details or tesco.com/clubcard. Clubcard vouchers can be exchanged online at tesco.com/clubcard or at most Tesco stores except Express, subject to availability. Clubcard vouchers can only be exchanged for Exchange tokens from 14th May 2012 to 13th June 2012 inclusive. If your Clubcard voucher exceeds the amount you wish to Exchange, any change will be credited back to your Clubcard account in points and carried over to your next statement. Exchange tokens have no cash value, no change given, are valid until 23.59pm on 19th June 2012 and must be used in conjunction with your Clubcard. Each Exchange token can be used once only in the selected department, exclusions may apply. Check availability of products first to avoid disappointment. More than one Exchange token can be used in a single transaction, however the total cost of the products purchased, including any discounts, must equal or exceed the value of the Exchange tokens used. You must pay the remaining balance using a valid payment method. Delivery charges may apply. Exchange eCoupons for Clothing cannot be used in conjunction with other eCoupons. Exchange eCoupons for Tesco direct cannot be used in conjunction with other eCoupon codes starting TDX- or TDXR- or redeemed against seller products. If you print your Exchange tokens at home, please ensure your Exchange tokens have printed clearly on white paper, before taking them into store. Unfortunately, smudged or unclear barcodes are unable to be scanned at the till. If you have a damaged token, please visit your nearest participating store for help. Exchange tokens cannot be exchanged back into points or into cash or for another department. Items purchased with an Exchange token can only be exchanged, with a receipt, for goods in the same category to the same value. Any refunds for purchases made using Exchange tokens will be equivalent to the Clubcard voucher value originally exchanged. Your statutory rights are not affected. Tesco reserves the right to withdraw The Clubcard Voucher Exchange at any time. Clubcard Terms & Conditions apply. The Clubcard helpline is on 0800 591 688 (Free from BT landlines. Other providers may charge. Calls may be recorded).

Clubcard - current terms and conditions

The Clubcard Terms & Conditions are listed below. If you have any questions about these Clubcard Terms & Conditions please Contact Us

If you need any help understanding any part of this website, please call 0800 59 16 88.

The Scheme

  1. These terms and conditions, in conjunction with the privacy policy, are applicable across the entire Tesco Clubcard scheme and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, Christmas Savers, Club Membership, and Clubcard Rewards. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.
  2. The Clubcard account, card, key fobs, coupons, vouchers and points, in whatever form, are issued by and remain the property of Tesco which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.
  3. All members of the scheme must be resident in the UK and aged 18 years or over.
  4. Members are only entitled to one Clubcard account each. Tesco reserves the right to refuse, merge or close additional accounts at any time.
  5. Members must register their personal details and keep Tesco informed of any changes. Tesco cannot be held responsible for any loss of points or vouchers incurred as a result of out of date details. New accounts that are not registered within two years of first being used and accounts with out of date details that have not been updated for two years will be removed and any points or vouchers forfeited.
  6. The Clubcard card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card. Clubcard key fobs may be used by anyone who is resident at the same registered address.
  7. Clubcard cards, key fobs, coupons and vouchers remain the responsibility of the Clubcard member, as do any security details relating to the account. Tesco cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items.
  8. Tesco may decline to issue, withdraw or cancel Clubcard accounts, cards, key fobs, coupons, vouchers and points, in whatever form, and / or remove a member from the scheme at any time where there is reasonable belief of:
    1. any abuse or attempted abuse of the scheme;
    2. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;
    3. any behaviour relating to Clubcard or the Tesco Group that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
  9. Clubcard cards and key fobs can only be used for purchases from Tesco and promotional partners who are part of the scheme.
  10. The scheme is only for personal and consumer use. Clubcard cards and key fobs cannot be used for any business transaction or purpose.
  11. Clubcard accounts, cards, key fobs, coupons, points and vouchers cannot be transferred, bought, sold or in any way traded.
  12. Two members who live at and have accounts registered at the same address may join their accounts together. When either member provides or updates information relating to the joint account they must have the consent of the other member to do so and for us to use this information in accordance with the terms and conditions of the scheme. Tesco cannot be held responsible for any loss to either account member as a result of the other account member providing or updating information relating to the joint account. Joint accounts may be split into single accounts by either member and any points accrued will be divided based on the Clubcard card or key fobs with which they were originally earned. Tesco will take no responsibility for the allocation of vouchers that have already been issued.
  13. Members may be able to express a preference for their statement, and where we have their consent other Clubcard mailings, to be sent to their registered e-mail address or mobile phone number. We will endeavour to respect this preference but reserve the right to send these to the member's registered postal address without prior notification to the member. This may be necessary for business or policy reasons or where there are problems with the registered email address or mobile phone number provided by the member.
  14. Members can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or vouchers already accrued or issued.
  15. Members who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to rejoin.
  16. Members may inherit the points or vouchers of a family member who has died by providing a written request informing us of the membership details of the deceased.

Points

  1. Members must present their Clubcard card or key fob at the checkout in order to collect points for a transaction in store. Members who forget to do this may have their points added manually up to 14 days after the transaction upon production of a valid receipt, providing the receipt belongs to the claiming member and is based on their personal spend. Points may only be claimed for up to two receipts per day.
  2. Members will be required to quote their Clubcard number to collect points on purchases made through any catalogue, phone, partner or online transaction.
  3. Points collected from Tesco Bank will be credited to the Clubcard member's account and converted separately to points collected elsewhere.
  4. Points collected on additional cards or key fobs linked to the main Clubcard member's account will be credited to that account.
  5. To be awarded points, members must spend above a certain amount on qualifying products in a single transaction. The amount of points awarded may change and will vary depending on the products bought, the amount spent and where the transaction takes place. Full details of how points are awarded can be found at the end of this sub-section.
  6. Where points can be collected with partners further terms and conditions may apply.
  7. Points will not be awarded for non-qualifying products, including tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco Gift Cards, saving stamps, Esso fuel, in store concessions, Paypoint payments or for purchases of some Tesco Bank products. Other products may also be excluded from the scheme at the discretion of Tesco.
  8. Members can earn a maximum of 30,000 points in any one collection period.
  9. Tesco may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the scheme.
  10. Tesco is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.
  11. Points awarded at the time of the transaction or vouchers already issued may be removed or cancelled if Tesco determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions.
  12. Points have no value until converted into vouchers at the end of the collection period. The current conversion value of points is one point equals one penny.
  13. Tesco is under no obligation to award Clubcard points for any reason outside of qualifying transactions.

A complete list of where to collect Clubcard points

LocationPoints
In store & online
In store** Collect 1 point for every £1 spent
Online at Tesco.com** Collect 1 point for every £1 spent
Tesco Direct Collect 1 point for every £1 spent
Tesco Fuel** Collect 1 point for every £2 spent
Tesco Fuel paid for with a Tesco Clubcard Credit Card** Collect 1 point for every £1 spent in addition to 1 point for every £4 spent in each purchase (£4 min)
Non-fuel purchases at petrol filling station** Collect 1 point for every £1 spent
Clothing
Clothing at Tesco Collect 1 point for every £1 spent
Wine
Tesco Wine by the Case Collect 1 point for every £1 spent
Tesco Bank
Tesco Clubcard Credit card In Tesco collect 1 point for every £4 spent in addition to standard Clubcard points Outside of Tesco collect 1 point for every £4 spent in each purchase (£4 min)
Telecoms & Broadband
Tesco Mobile - pay monthly Collect 3 points for every £1 spent
Tesco Mobile top-ups Collect 3 points for every £1 spent††
Other mobile top-ups Collect 1 point for every £1 spent
Tesco Homephone Collect 1 point for every £1 spent
Tesco Broadband Collect 1 point for every £1 spent
Entertainment
Tesco Entertainment Collect 1 point for every £1 spent
Tesco Books Collect 1 point for every £1 spent
Tesco DVD rental Collect 1 point for every £1 spent
blinkbox Collect 1 point for every £1 spent ++
Healthcare
Tesco Diets Collect 1 point for every £1 spent
Nutricentre Collect 1 point for every £1 spent
Tesco Opticians Collect 1 point for every £1 spent
Recycling (green Clubcard points)
Bag reuse Reuse 1 bag, collect 1 point +
Inkjet recycling Collect 100 points for selected cartridges ¤
Aluminium can recycling Recycle 2 cans, collect 1 point ¤¤
House and Home
Tesco Kitchens Collect 1 point for every £1 spent
Tesco Bathrooms Collect 1 point for every £1 spent
Tesco Windows and Doors Collect 1 point for every £1 spent
Tesco Carpets Collect 1 point for every £1 spent
E.ON Collect 1 point for every £2 spent
Home Efficiency (green Clubcard points)
Tesco insulation Collect 1 point for every £1 spent
Tesco solar panels Collect 1 point for every £1 spent
Travel
Tesco Travel Store Collect 1 point for every £1 spent
Motoring
Tesco Tyres Collect 1 point for every £1 spent
Tesco Autocentres Collect 1 point for every £1 spent
Other
Tesco Photo Collect 1 point for every £1 spent
Tesco Gold Exchange Collect 1 point for every £1 of gold exchanged^

** Sorry you can't collect points on tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco Gift Cards, saving stamps, Esso fuel, in store concessions, Paypoint payments or for purchases of some Tesco Bank products.

Tesco Clubcard Credit Card provided by Tesco Bank. Tesco Clubcard Credit Card is available to Over 18s and UK residents only, subject to status. Representative 16.9% APR (variable). Tesco Bank, PO Box 5747, Southend-on-Sea SS1 9AJ

Must have available credit, 1 point earned per £4 spent in each purchase transaction (£4 minimum). The Clubcard scheme is administered by Tesco Stores Limited. Tesco Stores Limited are responsible for fulfilling points.

Triple points on Tesco Mobile Pay Monthly ends 01/01/2013

†† Top-ups bought in the following places will earn 3 points per £1 spent until 01/01/2013:

  • Top-ups bought from a Tesco store (Clubcard must be scanned and registered to the customer's Tesco Mobile account); Top-ups bought via the Tesco Mobile website, SMS, Debit/Credit card over the phone and Automatic top-ups
  • Top-ups bought outside of Tesco by voucher will receive 2 points per £1 spent
  • Top-ups bought via ATMs (including Tesco Bank) or by e-top up outside of Tesco aren't eligible for Clubcard points

Clubcards registered with E.ON since 1 March 2009 will receive 1 point for every £2 spent. Clubcards registered with E.ON before 1 March 2009 will receive 1 point for every £1 spent.

You must spend over £1 per transaction to collect points.

^ Customers must be at least 18 years of age. The service is valid for consumer transactions only therefore excludes business or commercial transactions. Clubcard numbers must be specified before payments are made.

¤ Points awarded on selected cartridges only - see here for details. Alternatively, you can choose to receive 50 points and donate 50p to Alzheimer's Society and Alzheimer Scotland, or donate £1 to Alzheimer's Society and Alzheimer Scotland.

¤¤ Points awarded at automated recycling centres only - see here for a list of locations. Points are also awarded on aluminium aerosols.

+Excludes bag re-use in all stores in Wales from 1 October 2011

++Register your Clubcard when you sign up at blinkbox.com. Points will show in your next available Clubcard statement

Vouchers

  1. Clubcard vouchers will be sent with a statement to members who have accumulated a combined total above the qualifying threshold by the end of each collection period. The current qualifying threshold is 150 points.
  2. The value of Clubcard vouchers given by Tesco and Tesco Bank will be based on the number of points that a member has collected by the end of the last day of a collection period. Collection periods may vary.
  3. Points that cannot be converted into Clubcard vouchers because they are below the qualifying threshold or points that remain following conversion will be 'carried forward' as the starting balance(s) for the next collection period. 'Carried forward' points will expire after two years if the account has not been used within this period.
  4. Clubcard vouchers are valid for two years from date of issue and are accompanied by an expiry date, beyond which they cannot be used or reissued. Vouchers that are lost or mislaid may be reissued with the original expiry date, providing they have not previously been redeemed. Additional terms and conditions may be found on the back of the vouchers.

General

  1. The promoter of Tesco Clubcard is Tesco Stores Limited, Tesco House, PO Box 18, Delamare Road, Cheshunt, Hertfordshire, EN8 9SL.
  2. These terms and conditions replace all previous versions, are correct as of May 2012 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Tesco reserves the right to change these, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have accepted the updated terms and conditions.
  3. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  4. Due to printing lead times, the terms and conditions in store may not reflect the most recent changes. These are the most up to date terms and conditions.
  5. Where indicated, further information can be found online on our Terms and Conditions page or by calling Clubcard customer services on 0800 59 16 88.

More on these terms and conditions within FAQs

Print at home vouchers

Customer printed Clubcard vouchers

  • Please ensure your Clubcard vouchers have printed clearly on white paper, before taking them into store. Unfortunately, smudged or unclear barcodes are unable to be scanned at the till. This voucher can be used once at its face value, in store, on Tesco fuel, at the Tesco direct desk, online at tesco.com/groceries or tesco.com/direct or for selected Tesco Bank products only. Alternatively, this voucher can be exchanged for a Clubcard reward or an Exchange token in The Clubcard Voucher Exchange (during promotional periods only). Terms and conditions apply,please contact the Clubcard helpline on 0800 59 16 88 or visit tesco.com for further details.
  • Vouchers are the property of Tesco Stores Limited and have no cash value. They are not for resale / publication and valid in the UK and IOM only. Defaced / copied vouchers will not be accepted. Valid for use only by the recipient, age restrictions apply. Excludes tobacco, Esso fuels, lottery, bureau de change, prescriptions, E-top up, infant formula milk, clothing and entertainment websites and the Tesco Outlet eBay shop.

Customer printed Clubcard Christmas Saver top-up vouchers

  • Please ensure your Clubcard vouchers have printed clearly on white paper, before taking them into store. Unfortunately, smudged or unclear barcodes are unable to be scanned at the till. This voucher can be used once at its face value, in store, on Tesco fuel or at the Tesco direct desk. Online at Tesco.com/groceries or Tesco direct or for selected Tesco Bank products. Terms and conditions apply, contact the Clubcard helpline or see online at www.tesco.com for further details. This voucher cannot be exchanged for Clubcard rewards or used on the Big Clubcard Voucher Exchange.
  • Vouchers are the property of Tesco Stores Limited and have no cash value. They are not for resale / publication and valid in the UK and IOM only. Defaced / copied vouchers will not be accepted. Valid for use only by the recipient, age restrictions apply. Excludes tobacco, Esso fuels, lottery, bureau de change, prescriptions, E-top up, infant formula milk, clothing and entertainment websites and the Tesco Outlet eBay shop.

Customer printed Clubcard Christmas Saver bonus vouchers

  • Please ensure your Clubcard vouchers have printed clearly on white paper, before taking them into store. Unfortunately, smudged or unclear barcodes are unable to be scanned at the till. This voucher can be used once at its face value, in store, on Tesco fuel or at the Tesco direct desk. Online at Tesco.com/groceries or Tesco direct or for selected Tesco Bank products. Terms and conditions apply, contact the Clubcard helpline or see online at www.tesco.com for further details. This voucher cannot be exchanged for Clubcard rewards or used on the Big Clubcard Voucher Exchange.
  • Vouchers are the property of Tesco Stores Limited and have no cash value. They are not for resale / publication and valid in the UK and IOM only. Defaced / copied vouchers will not be accepted. Valid for use only by the recipient, age restrictions apply. Excludes tobacco, Esso fuels, lottery, bureau de change, prescriptions, E-top up, infant formula milk, clothing and entertainment websites and the Tesco Outlet eBay shop.

Customer printed Clubcard Winners vouchers

  • Please ensure your Clubcard vouchers have printed clearly on white paper, before taking them into store. Unfortunately, smudged or unclear barcodes are unable to be scanned at the till. This voucher can be used once at its face value, in store, on Tesco fuel or at the Tesco direct desk. Online at Tesco.com/groceries or Tesco direct or for selected Tesco Bank products. Terms and conditions apply, contact the Clubcard helpline or see online at www.tesco.com for further details. This voucher cannot be exchanged for Clubcard rewards or used on the Big Clubcard Voucher Exchange.
  • Vouchers are the property of Tesco Stores Limited and have no cash value. They are not for resale / publication and valid in the UK and IOM only. Defaced / copied vouchers will not be accepted. Valid for use only by the recipient, age restrictions apply. Excludes tobacco, Esso fuels, lottery, bureau de change, prescriptions, E-top up, infant formula milk, clothing and entertainment websites and the Tesco Outlet eBay shop.

eCoupons

These terms and conditions are in addition to the Clubcard Terms and Conditions
  • Points from extra points coupons will be added to your next statement.
  • Coupons can only be redeemed once and must be redeemed by the person to whom they were issued, alongside the corresponding Clubcard.
  • Clubcard coupons have no cash redemption value, are not to be transferred, bought, sold or in any way traded or published, and are valid in the UK and IOM only.
  • Copied, damaged or defaced coupons will not be accepted.
  • eCoupons can only be redeemed online and only one eCoupon starting X or TDX is valid per transaction.
  • For full Tesco.com eCoupon T&Cs click here.
  • Excludes tobacco products, Tesco and Esso fuels, stamps, saving stamps, Cafe, lottery products, prescription medicines, infant formula milk, gift cards, travel money, E-top up, Tesco direct in store desk (unless otherwise stated) - other products may also be excluded at the discretion of Tesco.
  • Age restrictions apply to certain product ranges.
  • Members must be 18 years or over to purchase or receive alcohol.

Rewards

Partner Rewards

  1. Tesco Freetime Limited (Tesco Freetime) operates this Scheme under the current terms and conditions of the Tesco Stores Limited (Tesco) Clubcard Scheme, which can be found at www.tesco.com/clubcard .
  2. Instore rewards are provided by Tesco. Out of store rewards are provided by Tesco Freetime.

Clubcard Vouchers

  1. Only valid Clubcard vouchers (which are those printed with the name of the Clubcard member making the Clubcard reward booking received in Clubcard Statement mailing and entitled 'Voucher' and which are in-date, are not sold, damaged, defaced, copied, altered or redeemed) can be exchanged for a reward or Avios at the rates shown in the brochure and online. Bookings can only be made by the Clubcard member. Vouchers may be pooled but only by members with accounts registered with Clubcard at the same postal address.
  2. Exchanges can only be made in Clubcard vouchers. Payment or part payment in cash is not permitted unless otherwise stated. Coupons and money off vouchers will not be accepted and cannot be returned. Tesco Clubcard Christmas Saver Bonus Vouchers cannot be redeemed for Clubcard rewards.
  3. Only Clubcard vouchers issued in the UK can be exchanged for Clubcard rewards or Avios.
  4. If posting Clubcard vouchers to Tesco Freetime, a note should be made of the online code or barcode number, denomination and expiry date on each voucher before sending it in. Tesco Freetime does not accept any responsibility for any Clubcard vouchers that are not received.
  5. Clubcard vouchers will not be accepted by Partners.

Rewards Tokens (including emailed codes & "print at home" tokens & barcodes)

  1. Rewards tokens cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.
  2. All rewards are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Partner.
  3. Where relevant, no change will be given if the value of the tokens is greater than the cost of the reward, but any shortfall can be paid to the Partner by cash or credit/debit card.
  4. Rewards tokens can only be sent to the postal/email address on the Clubcard account of the Clubcard member and will be printed with the Clubcard members name and may include their postcode.
  5. All tokens can only be used once unless otherwise stated.
  6. Rewards tokens are valid for 6 months once issued unless otherwise stated.
  7. Rewards tokens are only valid on new bookings, additional tokens cannot be added to a booking at a later date.
  8. All holiday deposits must be paid for in cash unless the entire holiday is being paid for in rewards tokens.
  9. Holidays are booked directly with the relevant tour operator and are not valid on prices shown on the internet.
  10. Hotel bookings are booked directly with the relevant operator and are only available against the rate options shown.
  11. Tokens will be sent by post within 5 working days of the order being placed online or, within 5 working days of its receipt at Tesco Freetime if the order was posted. Tokens should be received within 1 working day if the Order is fulfilled by email. Orders should be made at least 28 days before booking with a Rewards Partner or visiting an attraction
  12. Tokens that are unused but in-date can be returned to Freetime for a points refund. Additional refund conditions may apply to specific products.
  13. Reward Tokens cannot be transferred, bought, sold or in any way traded. They cannot be exchanged or reissued. Details can be found on the reverse of the Tokens or at; www.tesco.com/clubcard/rewards
  14. To allow for postal delays, Tesco Freetime will not investigate where Tokens have failed to arrive, until at least 14 days have elapsed from the dispatch date. Tesco Freetime will not investigate where Tesco Freetime have not been advised that the Tokens have not been delivered and the validity dates of the tokens have expired
  15. Tesco Freetime does not accept any responsibility for lost or stolen Reward Tokens.
  16. Tesco Freetime reserve the right to claim back any Clubcard vouchers and/or points subsequently earned by the Clubcard member in lieu of any fraudulent claim for lost/stolen reward tokens

Partner

  1. Tesco Freetime does not accept any responsibility for the loss of rewards tokens between the Clubcard member and Partner.
  2. Unless otherwise stated, no changes or cancelations are permitted to the Partner booking once booked or ordered and no refunds of Tokens or re-credits of Clubcard vouchers will be given in these circumstances. No dependent arrangements should be made until the the booking is confirmed by the Partner
  3. Customers may be asked to produce proof of identification when redeeming their Tokens. A passport or photo driving licence is deemed suitable
  4. Tesco and Tesco Freetime shall not be liable for any goods or services provided by the Partner or any act or omission of the Partner, save as required by law.
  5. To the fullest extent permitted by law, Tesco and Tesco Freetime exclude any liability in relation to the rewards or Avios, except where caused by Tesco or Tesco Freetime's negligence. English law applies.

Avios/BA miles

  1. Avios can only be applied to the Avios account of the Clubcard member in whose name the vouchers are in.
  2. If exchanging Clubcard vouchers for Avios, the order details (including the Clubcard member’s name, address and Clubcard number) will be passed to Avios who aim to apply these to the appropriate account within 28 days.
  3. For existing Avios account holders Avios will be credited to the existing account. Otherwise a new account will be opened in the name of the Clubcard member whose name the vouchers are in.
  4. Minimum transaction value is £2.50 in Clubcard vouchers, Clubcard vouchers are exchanged in denominations of 50p. Once Clubcard vouchers have been converted into Avios the process cannot be reversed.

Virgin Atlantic Flying Club

  1. You must already be a Flying Club member to exchange your Clubcard vouchers for Flying Club miles. If you're not a member, simply visit www.virginatlantic.com/flyingclub to join Flying Club today.
  2. If exchanging Clubcard vouchers for Virgin Atlantic Flying Club, the order details (including the Clubcard members name, address and Clubcard number) will be passed to Virgin Atlantic Flying Club who aim to apply these to the appropriate account within 28 days.
  3. If exchanging Clubcard vouchers for Virgin Atlantic Flying Club Auto Opt in, your Clubcard points will be automatically converted into Flying Club miles on each Clubcard statement.
  4. Minimum transaction value is £2.50 in Clubcard vouchers, Clubcard vouchers are exchanged in denominations of 50p. Once Clubcard vouchers have been converted into Flying Club miles the process cannot be reversed.

General

  1. Tesco Freetime may refuse (at all times acting reasonably) any Clubcard rewards order where there is evidence of abuse or attempted abuse of the Clubcard Scheme or where the customer has not acted as a consumer. For the avoidance of doubt abuse in this clause includes, but is not limited to,
    1. having Clubcard accounts in fictitious names,
    2. having multiple Clubcard accounts or multiple addresses, multiple memberships of a Clubcard club,
    3. claiming points not earned from their own transactions,
    4. exceeding the maximum points earned limit
    5. making multiple purchases that breach the terms and conditions associated with the product offer,
    6. the returning of goods for a refund and keeping the Clubcard points earned from the purchase
    7. the breaching of any terms of the Clubcard scheme
    8. redeeming Clubcard vouchers for the sole purpose of extending the life of the Clubcard points by submitting vouchers where the value of the reward would give a refund of more than 50% in points change.
  2. Where the order involves an electronic redemption/fulfilment with any of our Partners the Clubcard member is are agreeing that we will pass their name, address/email address and Clubcard number so that the Partner can fulfil their order. Partners will use the Clubcard members information to administer the booking and, to help them with any further orders. Where appropriate, Partners may use the Clubcard members information details in accordance with their privacy policy.
  3. All prices and Clubcard voucher exchange rates and products and services are correct at time of going to print but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.
  4. Partners and services provided may be withdrawn or altered without prior notice.
  5. For foreign travel, the Clubcard member is responsible for ensuring all appropriate documentation including but not limited to passport, visa and health requirements are valid for the country of their destination before placing their order.
  6. These terms and conditions do not affect the Clubcard members Statutory Rights. Calls may be recorded for training purposes. The Tesco refund policy does not apply to Clubcard rewards purchases.
  7. These terms and conditions replace all previous versions, are correct as of November 2010 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Tesco Freetime reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Clubcard members who continue to participate in Rewards following such a change will be considered to have accepted the updated terms and conditions.
  8. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  9. The most recent terms and conditions can be found here (http://www.tesco.com/clubcard/terms/)
  10. Due to printing lead times, the terms and conditions printed in the Rewards brochure may be different to those shown online. In such circumstances, those listed online replace all previous versions

Clubcard Competitions

Goodegg Easter Twitter Competition

We have 10,000 Clubcard points to give away to 1 person who enters our #goodegghashtag Twitter competition. To enter our prize draw we’re asking you to nominate someone as your ‘good egg’. A good egg can be anyone who you like, for instance, someone who helps you out, always does right by you, a loved one or a friend. They do not have to be on Twitter, but you have to use the hashtag #goodegg in your @reply to us to be entered into the draw. All @reply answer tweets with the #goodegghashtag will be entered into the Prize Draw and one winner will be picked at random.
  1. The competition is open to UK Clubcard customers aged 18 years or over, except for anyone directly connected with the planning or administration of the competition.
  2. To enter the competition users should follow @tescoclubcarduk and @ reply to us with the original #goodegg hashtag included, nominating at least one person
  3. Only @tescoclubcarduk followers who @reply us will be entered into the draw.
  4. Only one entry per Twitter username will be entered into the draw. Lost or late entries cannot be accepted.
  5. The winning @reply selected at random will be contacted by @tescoclubcarduk by Direct Message for details of their clubcard number
  6. The competition runs from our first tweet on Monday 26th March 2012, and closes at midnight on Monday 9th April 2012. The draw will be made on Tuesday 10th April 2012.
  7. The winner will be contacted on Tuesday 10th April 2012. Points will be added to the winner’s account and received in their May 2012 Clubcard statement.
  8. The winner's name will be available after that date by sending an SAE to Clubcard Twitter Competition, Clubcard, New Tesco House, Delamare Road, Cheshunt EN8 9SL.
  9. There are no cash alternatives to the prize offered.
  10. The Twitter username of the winners may appear in the @tescoclubcarduk Twitter feed and Tesco Clubcard website.
  11. Prizes not claimed within 5 days of the prize winner being notified will be redrawn and awarded to the new winner
  12. By entering the competition, you are agreeing to these terms and conditions.
  13. Promoter: Tesco Stores Ltd., Tesco House, Delamare Road, Cheshunt EN8 9SL.

Tesco WiFi

Tesco guest WiFi Fair usage policy

  1. We are pleased to be able to offer you use of the Tesco guest wifi and in return we ask that you act lawfully, responsibly and reasonably as explained below. Your access to the guest wifi at Tesco is subject to this acceptable use policy:
    • Act lawfully – when using the wifi don’t act in any way that could be unlawful or encourage other people to act unlawfully. This includes criminal and civil laws so, for example, you mustn’t infringe intellectual property rights, reveal confidential or sensitive information or do anything which might be a criminal offence.
    • Act responsibly – for example, actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist or offensive would be irresponsible and must not be undertaken. In addition, you mustn’t collect email addresses or other personal details of users or use the service to send spam.
    • Act reasonably – do not use your access in any way that may interfere with the running of the Tesco network or any technology connected to it and be considerate to other users. In particular, don’t upload/download very large files and make sure your device is protected by up to date anti virus software to protect yourself and other users.
  2. You acknowledge that the guest wifi is provided as is as a convenience to you. Unfortunately, for technical, legal or operational reasons, it may not be available all of the time. Tesco may need to suspend your access at any time and therefore may do so in its sole discretion.
  3. You acknowledge that the guest wifi is not secure and that you use the service entirely at your own risk.
  4. Please take note of these rules as you are responsible for all damage, losses, costs or expenses suffered by the Tesco group of companies arising out of any breach by you of these rules.
  5. Please note that if any member of the Tesco group of companies is subject to any claim, or request for information about your use of the Tesco network, we may disclose information about you.
  6. If you are also a Tesco employee or contractor, in addition to these rules, the terms and conditions of your contract apply to your use of the guest wifi service (including the Tesco Information Security Policies).

Tesco guest WiFi Privacy policy

  1. We use your information to manage and improve the service and, where appropriate, comply with relevant laws and regulations. Your personal information is safe with us and will never be released to companies outside the Tesco Group for their marketing purposes.
  2. We will never disclose your information to anyone outside the Tesco Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.
  3. To obtain a copy of the information we hold about you, please write to: Data Protection Officer, Corporate & Legal Affairs, New Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL enclosing a cheque or postal order for £10 payable to "Tesco Stores Limited". Please confirm your Clubcard number (if held) and any details to help us identify and locate your information.
  4. Tesco may change this policy at any time.

Wifi Competition

  1. In order to take part in this competition you will need to a) Log-in to the free wifi now available in all Tesco extra stores. Then register to use free wifi in store using your Clubcard number. or b) Email us at facebook@uk.tesco.com including your name and area you live in. You can enter via either route but only once by email or wifi.
  2. The winner will be selected after 5pm on Friday 2nd December and contacted directly. The prize (as found here http://direct.tesco.com/q/R.212-3926.aspx) will be delivered to them.
  3. Tesco is not responsible for any late, lost or misdirected entries, or entries not received by Tesco for any reason whatsoever. Incomplete or unreadable entries will be disregarded.
  4. The winner will be selected randomly. The result will be final and no correspondence shall be entered into.
  5. If an entry is chosen as a winner, the individual agrees for their name to be published on the Tesco Facebook page, and any related marketing material to be published at a later date.
  6. The chosen winner will have 48 hours from the time that notification is sent in order to claim their prize. If the winner has not responded within this timeframe, another winner will be chosen from remaining entries.
  7. The competition will run from Friday 11 November until 5pm on Friday 2nd December 2011.
  8. Tesco reserves the right to verify, at any time during or after the closing of the promotion, the validity of all entries and to disqualify any entrant who tampers with the entry process.
  9. All entries become the property of Tesco and will not be returned. The Tesco.com privacy policy and these Conditions of Entry govern the collection, use and disclosure of personal information in connection with this promotion. The Promoter may use information it collects in relation to you to provide you with information regarding further offers, promotions or goods and services provided by the Promoter and/or the Promoter’s partners and sponsors.
  10. The competition is open to all UK residents, except for anyone directly connected with the planning or administration of the competition.
  11. By taking part in the competition, entrants are deemed to have read, understood and accepted all of the Terms and Conditions and agreed to be bound by them.
  12. The promoter of this competition is Tesco, Tesco House, Delamare Road, Cheshunt, Hertfordshire, EN8 9SL. You can contact the Promoter in relation to the promotion by mail to this address.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You understand that you are providing your information to Tesco and not to Facebook. The information you provide will only be used for sending Tesco news and product information