Terms and conditions
Clubcard
The Clubcard Terms & Conditions are listed below, including our Data Protection statement. If you have any questions about these Clubcard Terms & Conditions please Contact Us
If you need any help understanding any part of this website, please call 0800 59 16 88.
Data Protection Statement
We would like to use your details from the application form, plus details on how you use your Clubcard and what you buy in our stores, to:
- Help manage Tesco Clubcard and improve the way we run it.
- Understand our customers' shopping habits to improve our service.
- Unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family.
We will share your details among Tesco companies at home and abroad (e.g. Tesco Personal Finance), and businesses that process Clubcard information on our behalf (e.g. printers who need certain details to print our mailings).
We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.
The Scheme
- The Tesco Clubcard card and key fobs are issued by and remain the property of Tesco Stores Limited which reserves the right, at any time without notice, to: (a)terminate the scheme; (b)decline to issue Clubcard cards and key fobs; and (c)on reasonable grounds, withdraw or cancel Clubcard cards, key fobs or points collected, or to alter or amend the conditions of operation of the Tesco Clubcard scheme. Reasonable grounds include (i) any abuse or attempted abuse of the scheme, or (ii) any use or attempted use of a Clubcard card, key fob or points in a manner which is contrary to these terms and conditions or (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the scheme.
- All participants in the Tesco Clubcard scheme must be resident in the UK and aged 18 years or over.
- The Clubcard card is not transferable, and can only be used by the person whose signature is on the card. Clubcard key fobs may be used by any member of the main Clubcard holder's immediate family who is resident at the same address, as registered for the main Clubcard holder.
- Members may be removed from the scheme at any time at the discretion of Tesco.
- Your Clubcard card and Key Fobs can only be used at Tesco stores and other promotional partners who may from time to time be part of the scheme. Your Clubcard card cannot be used as a credit card or a guarantee card.
- The Tesco Clubcard scheme is only for personal and consumer use. Tesco Clubcard points and vouchers cannot be transferred, sold or in any way traded. They may only be pooled by members with the same postal address.
- Your Clubcard card and key fobs cannot be used for any transaction where the beneficiary is a business and/or the owners of a business.
- Clubcard key fobs remain the responsibility of the main Clubcard holder.
Points
- To collect points for a transaction in-store, your Clubcard card or key fobs must be presented at the checkout. To collect points on purchases made through any catalogue or online, you will be required to quote your Clubcard number.
- Points collected on Tesco Personal Finance products will be collected separately to points collected on all other Tesco products.
- Points collected on additional cards or key fobs linked to the main Clubcard holder's account will be credited to this account.
- Points will not be given for purchases made at the tobacco kiosk, or for the sale of Lottery tickets, or prescription medicines or infant milk formulae, or purchases of Gift Cards, or for purchases of some Tesco Personal Finance Products. Other products may also be excluded from the scheme at the discretion of Tesco.
- You must also spend at least £1 in a single transaction for the transaction to qualify for points. Then one point will be awarded for every £1 that is spent. This can be altered at the discretion of Tesco. Tesco shall be entitled to set a limit on the number of points which may be awarded to each Clubcard account in respect of special promotional items on which additional points are awarded. Tesco shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent points value. Where the relevant products are exchanged for products of a lower points value Tesco shall be entitled to cancel the balance of points between those originally collected and those collected in respect of the replacement products.
- The current redemption value of points is one point equals one penny. Tesco reserves the right to vary the rate at any time.
- Where points can be collected with our partners other terms and conditions may apply. Please check with our partners for further details.
Vouchers
- Rewards, in the form of Tesco Clubcard vouchers, will be mailed with a Statement to the customers who have accumulated a combined total of at least 100 points by the end of each collecting period.
- Collecting periods may vary.
- The level of reward given by Tesco and Tesco Personal Finance will be based on the number of points that a member has collected on Tesco products and/or Tesco Personal Finance products by the end of the last day of a collecting period. Points a member has collected on Tesco products and/or Tesco Personal Finance products that fall between the level of reward and the next level will be 'carried over' as the starting balance(s) for the next collecting period. The current levels are multiples of 50 points. Tesco reserves the right to vary the rate at any time.
- Members who do not reach the minimum number of points needed to qualify for a reward by the end of the collecting period will have their points total 'carried over' to the next collecting period.
- Tesco Clubcard vouchers' terms and conditions may be found on the back of the vouchers.
General
- The promoter of Tesco Clubcard is Tesco Stores Limited, Tesco House, PO Box 18, Delamare Road, Cheshunt, Herts EN8 9SL.
Double Points
For each £1 you spend on products that qualify for Clubcard points either in-store or online, you will receive a second point which will show as a 'new extra point' on your receipt (except online purchase receipts). Offer valid for standard Clubcard points only, and does not apply to points awarded on any promotional points offer, coupons, vouchers, Tesco Personal Finance products, E-ON or Clubcard Plus. Excludes mobile phone airtime, mobile phone contracts, Tesco Broadband, Tesco Homephone, Tesco Internet Phone airtime, Talk Wi-fi airtime, Green points, Tesco Calais, fuel and petrol filling station purchases. Offer may be withdrawn at any time. Standard Clubcard terms and conditions apply, minimum spend to qualify for Clubcard points is £1.
Rewards
Partner Rewards
- Tesco Freetime Limited operates this Scheme under the current terms and conditions of the Tesco Stores Limited (Tesco) Clubcard Scheme, which can be found at: www.tesco.com/clubcard.
- In-store rewards are provided by Tesco. Out of store rewards are provided by Tesco Freetime Ltd.
- When ordering Clubcard rewards online please refer to the online Clubcard rewards terms and conditions that can be found above.
Clubcard Vouchers
- Valid Clubcard vouchers (which are those printed with your name in your quarterly Clubcard Statement mailing entitled 'Voucher' and which are in-date, are not sold, damaged, defaced, copied, altered or redeemed) can be exchanged for a reward, reward token or Airmiles at the rates shown in this brochure. Bookings and orders can only be made by the Clubcard member.
- Exchanges can only be made in Clubcard vouchers. Payment or part payment in cash is not permitted unless otherwise stated. Coupons and money off vouchers will not be accepted and cannot be returned. Tesco Clubcard Christmas Saver Bonus Vouchers cannot be redeemed for Clubcard rewards. Tickets and rewards tokens can only be sent to the address on your Clubcard account and will be printed with your name and may include your postcode.
- Airmiles can only be applied to your own Airmiles account.
- Tesco Freetime does not accept any responsibility for Clubcard vouchers that are not received. If posting, please make a note of the online code or barcode number, denomination and expiry date on each Clubcard voucher before sending it in. Any points change will be electronically re-credited to your Clubcard account.
For in-store rewards tokens' terms and conditions click here
Out of Store Rewards Tokens
- Rewards tokens cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.
- All rewards are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Supplier.
- Where relevant, no change will be given if the value of your tokens is greater than the cost of your reward, but any shortfall can be paid to the Supplier by cash or credit/debit card (excluding 'Buy in Full' rewards).
- Clubcard vouchers will not be accepted by the suppliers.
- Rewards tokens are valid for 6 months once issued unless otherwise stated.
- Rewards tokens are only valid on new bookings, you cannot add more tokens to your booking at a later date.
- All holiday deposits must be paid for in cash unless the entire holiday is being paid for in rewards tokens.
- Holidays are booked direct with the relevant tour operator and are not valid on prices shown on the internet.
- Hotel bookings are booked direct with the relevant operator and are only available against the rate options shown.
- Holiday and Weekend Break tokens cannot be used against internet bookings.
- Your reward should arrive within 5 working days. Orders should be made at least 28 days before you intend to book with a supplier or visit an attraction.
Supplier
- Tesco Freetime does not accept any responsibility for the loss of rewards tokens between customer and supplier.
- Unless otherwise stated, you cannot change or cancel your booking once booked or ordered and no refunds or re-credits of Clubcard vouchers will be given in these circumstances, however unused and in-date tokens can be returned to us for a points refund.
- Do not make any dependent arrangements until your booking is confirmed by the Supplier.
- Tesco and Tesco Freetime shall not be liable for any goods or services provided by the Supplier or any act or omission of the Supplier, save as required by law.
- To the fullest extent permitted by law, Tesco and Tesco Freetime exclude any liability in relation to the rewards or Airmiles, except where caused by Tesco or Tesco Freetime's negligence. English law applies.
Airmiles
- If exchanging Clubcard vouchers for Airmiles, your order details (including your name and address and Clubcard number) will be passed to Airmiles who will apply these to your account within 28 days.
- For existing Airmiles account holders these will be credited to your existing account. Otherwise a new account will be opened for you.
- Minimum transaction value is £2.50 in Clubcard vouchers. Please choose carefully, once Clubcard vouchers have been converted into Airmiles the process cannot be reversed.
- Airmiles and the Flying Boat logo are trademarks of Air Miles International Trading BV.
- Airmiles are held and issued for use subject to Airmiles Customer and Booking Terms and Conditions. Airmiles is a trading name of The Mileage Company Ltd. Registered in England No: 2260073.
General
- Tesco Freetime may refuse (at all times acting reasonably) any Clubcard rewards order where there is evidence of abuse or attempted abuse of the Clubcard Scheme or where the customer has not acted as a Consumer. For the avoidance of doubt abuse in this clause includes, but is not limited to, having Clubcard accounts in fictitious names, having multiple Clubcard accounts or multiple addresses, multiple memberships of a Clubcard club, claiming points not earned from their own transactions, making multiple purchases of products attracting bonus points and returning those goods for a refund (but keeping the Clubcard points earned from the purchase) or breaching of any terms of the Clubcard scheme.
- All prices and Clubcard voucher exchange rates and products and services are correct at time of going to print but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.
- Suppliers and services provided may be withdrawn or altered without prior notice. Only Clubcard points earned in the UK can be exchanged for Clubcard rewards and Airmiles and BA miles.
- You are strongly advised to purchase comprehensive travel insurance. Please note that most insurance policies do not cover you for the loss of the value of Clubcard vouchers if you have to cancel.
- Tesco Travel Insurance is able to offer a policy which may cover the loss of Clubcard vouchers under an insured event. For details, phone 0845 300 8800. Calls may be recorded.
- For foreign travel, please check passport, visa and health requirements before placing your order.
- These terms and conditions do not affect your Statutory Rights. Calls may be recorded for training purposes. The Tesco refund policy does not apply to Clubcard rewards purchases.
- Tesco Personal Finance plc. Registered in Scotland no. 173199. Registered office: Interpoint Building, 22 Haymarket Yards, Edinburgh EH12 5BH. Authorised and Regulated by the Financial Services Authority.
In-Store Rewards
- Subject to availability and where stocked. Clubcard Terms & Conditions apply.
- For help or if you have any questions, call the Clubcard rewards helpline on 0800 011 3039 (Free from BT landlines. Other providers may charge. Calls may be recorded).
- Reward tokens have no cash value, no change given.
- You can exchange your Clubcard vouchers up to 30th September 2009. Rewards tokens are valid for 3 months from date of exchange. Back to School rewards tokens are valid until 4th October 2009.
- Rewards tokens must be used in conjunction with your Clubcard.
- Each rewards token can be used once only on the products listed in the department section, exclusions may apply.
- More than 1 reward token can be used in a single transaction*, however the total cost of the products purchased ,including any discounts, must equal or exceed the value of the rewards token used (*exceptions may apply and will be communicated before the point of purchase).
- You must pay the remaining balance using a valid payment method.
- Unused and in date rewards tokens cannot be exchanged back into points or into cash.
- Unused and in date rewards tokens cannot be exchanged for another department.
- Damaged tokens can only be reissued by contacting the Clubcard rewards helpline above.
- Online rewards tokens can only be used on the specified areas of www.tesco.com
- Any goods purchased with a rewards token can only be exchanged with a receipt and for goods in the same department to the same value.
- Any refunds of purchases made using reward tokens will be equivalent to the product purchase price and given on a Tesco moneycard to be used in the same department as the original purchase.
- Your statutory rights are not affected.
Clubcard thank you
Voucher entitles one free entry to any of the participating Attractions: Alton Towers Resort, Chessington World of Adventures & Zoo, Thorpe park, Legoland® Windsor, Warwick Castle (Excludes The Castle Dungeon), Madame Tussauds London, the Dungeons, Sea Life/Sanctuaries, Flambards Experience, M&D's; Scotland's Theme Park and Amazonia when accompanied by a person purchasing a fully priced adult ticket on the same day at the same Attraction. Open to all UK residents aged 18 years or over. Only one voucher when you scan your Clubcard and spend more than £10 in value per transaction (£5 in value in our Express Store Formats). Excludes purchases of tobacco products, Tesco and Esso fuel, Café, National Lottery products, E top-up, prescription medicines, infant milk formula, savings stamps and gift cards. Vouchers available in store and with Tesco.com grocery purchases from 11/05/09 to 30/05/09, subject to availability. Full terms and conditions and Individual Attractions Terms & Conditions apply; please see below:
Full Term and Conditions:
Merlin Entertainments Group (Alton Towers Resort, Chessington World of Adventures & Zoo, Thorpe park, Legoland® Windsor , Madame Tussauds London, the Dungeons, Warwick Castle (Excludes The Castle Dungeon) & Sea Life/Sanctuaries) Flambards Experience, M&D Scotland's Theme Park and Amazonia. ("Attractions")
- Voucher entitles only one free entry per Voucher and per full paying adult.
If the holder of this Voucher buys a fully priced adult ticket to Alton Towers Resort, Chessington World of Adventures & Zoo, Thorpe park, Legoland® Windsor , Warwick Castle, Madame Tussauds London, the Dungeons & Sea Life/Sanctuaries, Flambards Experience, M&D's Scotland Theme Park* and Amazonia ("Attractions"), then s/he may take with him/her one other person who will enter the same attraction on the same day free of charge.
* One Free unlimited ride wristband when a full priced unlimited ride (over 1.35m height) wristband is purchased at M&D's Scotland Theme Park. - Only one Voucher per person and per transaction.
- This Voucher is valid from 11/05/09 until 31/10/09 (please refer to individual attractions for exclusion dates). Please check all opening and closing dates before you visit using the web address listed.
- Voucher can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Admission prices are subject to change. The exchange price of this Voucher is £0.0001
- This Voucher cannot be used in conjunction with any other voucher, offer, any discounted or concessionary rates, tickets purchased online, group bookings, annual or family passes, 2 day tickets, inclusive travel packages, pre-booked or timed tickets for any of the Parks or Attractions.
- Voucher must be presented upon entrance and surrendered to the ticket booth operator.
- Amended, defaced or photocopied vouchers will not be accepted.
- Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions (please refer to each individual attraction for restrictions)
- All the Parks and Attractions reserve the right, in their absolute discretion, to refuse entry and to close and / or alter all or any part of the facilities including closure of rides and / or attractions and removal of figures for technical, operational, health and safety or other reasons including over capacity.
- Features and / or creatures shown on this Voucher are not necessarily available at every Park/Attraction.
Individual Attractions Term and Conditions:
Merlin Entertainments Group (see list)
The Merlin Entertainments Group includes:
- Alton Towers Resort,
- Chessington World of Adventures & Zoo ("Chessington"),
- Thorpe park,
- Legoland® Windsor,
- Warwick Castle (excluding the castle dungeon),
- Madame Tussauds London,
- The Dungeons.
- Sea Life / Sanctuaries,
Please visit for park / attraction information
Terms:
- Adult is 12 & over at Alton Towers Resort, THORPE PARK and Chessington, 15 & over at SEA LIFE/Sanctuaries, 16 & over at Madame Tussauds, LEGOLAND Windsor and the Dungeons, and 17 & over at Warwick Castle.
- Visitors under 12 years must be accompanied by a person 18 years of age or over at Alton Towers Resort, Chessington and THORPE PARK. Visitors under 14 years must be accompanied by a person aged 16 years or over at LEGOLAND Windsor. Visitors 15 and under must be accompanied by a person aged 16 years or over at the Dungeons and Madame Tussauds.
- Child free entry is under 3 years at LEGOLAND Windsor, under 4 years at Warwick Castle, the Dungeons & Alton Towers Resort & Madame Tussauds. Visitors under 1 metre in height enter THORPE PARK & Chessington free of charge.
- The Voucher is valid from 11/05/09 until 31 Oct 09 EXCLUDING 6 - 10 Jul 09 & 13 - 17Jul 09 at the Alton Towers Resort & THORPE PARK in addition to 17-18 & 24- 31 Oct 09 at THORPE PARK, Zoo Days at Chessington, and park closed dates at LEGOLAND Windsor, 31 Aug 09 at Warwick Castle and after 5pm at Madame Tussauds. Dates subject to change - check opening dates & times before your visit on the relevant Park/Attraction website.
- Voucher does not entitle entry to the Castle Dungeon at Warwick Castle, Fastrack entry at Alton Towers Resort, THORPE PARK and SEA LIFE Centres/ Sanctuaries or Priority Access/Entrance at Madame Tussauds and the Dungeons. The voucher is not valid at the Hotels, Waterpark, Spa or Golf attraction or Early Ride Time at the Alton Towers Resort, or the Holiday Inn, London Chessington - an additional cost applies.
- Some rides at LEGOLAND Windsor will require guests who only just meet the minimum height requirements to be accompanied by a person aged 16 years or over. The Dungeons are not suitable for people of a nervous disposition or very young children.
- For further queries on Voucher terms please call 0871 423 2190.
LEGO, the LEGO logo and LEGOLAND are trademarks of the LEGO Group. ®2009 The LEGO Group.
The Merlin Entertainments Group includes:
- Alton Towers Resort,
- Chessington World of Adventures & Zoo ("Chessington"),
- Thorpe park,
- Legoland® Windsor,
- Warwick Castle (excluding the castle dungeon),
- Madame Tussauds London,
- The Dungeons.
- Sea Life / Sanctuaries,
Please visit for park / attraction information
Terms:
- Adult is 12 & over at Alton Towers Resort, THORPE PARK and Chessington, 15 & over at SEA LIFE/Sanctuaries, 16 & over at Madame Tussauds, LEGOLAND Windsor and the Dungeons, and 17 & over at Warwick Castle.
- Visitors under 12 years must be accompanied by a person 18 years of age or over at Alton Towers Resort, Chessington and THORPE PARK. Visitors under 14 years must be accompanied by a person aged 16 years or over at LEGOLAND Windsor. Visitors 15 and under must be accompanied by a person aged 16 years or over at the Dungeons and Madame Tussauds.
- Child free entry is under 3 years at LEGOLAND Windsor, under 4 years at Warwick Castle, the Dungeons & Alton Towers Resort & Madame Tussauds. Visitors under 1 metre in height enter THORPE PARK & Chessington free of charge.
- The Voucher is valid from 11/05/09 until 31 Oct 09 EXCLUDING 6 - 10 Jul 09 & 13 - 17Jul 09 at the Alton Towers Resort & THORPE PARK in addition to 17-18 & 24- 31 Oct 09 at THORPE PARK, Zoo Days at Chessington, and park closed dates at LEGOLAND Windsor, 31 Aug 09 at Warwick Castle and after 5pm at Madame Tussauds. Dates subject to change - check opening dates & times before your visit on the relevant Park/Attraction website.
- Voucher does not entitle entry to the Castle Dungeon at Warwick Castle, Fastrack entry at Alton Towers Resort, THORPE PARK and SEA LIFE Centres/ Sanctuaries or Priority Access/Entrance at Madame Tussauds and the Dungeons. The voucher is not valid at the Hotels, Waterpark, Spa or Golf attraction or Early Ride Time at the Alton Towers Resort, or the Holiday Inn, London Chessington - an additional cost applies.
- Some rides at LEGOLAND Windsor will require guests who only just meet the minimum height requirements to be accompanied by a person aged 16 years or over. The Dungeons are not suitable for people of a nervous disposition or very young children.
- For further queries on Voucher terms please call 0871 423 2190.
LEGO, the LEGO logo and LEGOLAND are trademarks of the LEGO Group. ®2009 The LEGO Group.
Flambards Experience
- Children (under 12 years) must be accompanied by an adult.
- Height restrictions apply, please check www.flambards.co.uk for details.
- Infants under 36 months are free.
- Amusement ride queues are closed to allow rides to cease operation 30 minutes before the Park closes.
- We reserve the right to refuse admission
- The Admission Charge INCLUDES unlimited use of Major and Children's Rides, Play Areas, Exhibitions and Shows as scheduled. NOT INCLUDED, as these cannot be used by all visitors and unfairly increase the price for all are, the following: Formula Family Karts, Space Orbiters, Supertrikes, Radio Controlled Boats and Trucks, Robot Wars, Goal Striker, Coin Operated Infant Rides, War of The Worlds Paintball, Aero Golf, Prize Winning Games and Audio Tour of the Victorian Village Experience.
- Vouchers cannot be used in conjunction with any other offer, promotion or discount.
- For further information on Flambards Experience please visit: www.flambards.co.uk
- Children (under 12 years) must be accompanied by an adult.
- Height restrictions apply, please check www.flambards.co.uk for details.
- Infants under 36 months are free.
- Amusement ride queues are closed to allow rides to cease operation 30 minutes before the Park closes.
- We reserve the right to refuse admission
- The Admission Charge INCLUDES unlimited use of Major and Children's Rides, Play Areas, Exhibitions and Shows as scheduled. NOT INCLUDED, as these cannot be used by all visitors and unfairly increase the price for all are, the following: Formula Family Karts, Space Orbiters, Supertrikes, Radio Controlled Boats and Trucks, Robot Wars, Goal Striker, Coin Operated Infant Rides, War of The Worlds Paintball, Aero Golf, Prize Winning Games and Audio Tour of the Victorian Village Experience.
- Vouchers cannot be used in conjunction with any other offer, promotion or discount.
- For further information on Flambards Experience please visit: www.flambards.co.uk
M&D's: Scotland's Theme Park
- The voucher is valid for one free unlimited ride wristband when a full priced unlimited ride (over 1.35m in height) wristband is purchased. Unlimited ride wristbands are for outside rides only.
- Height restrictions apply, please check www.scotlandsthemepark.com for details
- Not included in the unlimited ride wristband are coin operated games, prize winning games, Bomber or Bungee, Amazonia or Devil's Island.
- Please note Adults may have to pay to use the rides when accompanying a small child.
- Please note that any show, ride or attraction may be closed, removed, under repair or unavailable, any time due to operational reasons. No refunds will be given for any reason.
- For further information on M&D's Scotland's Theme Park, please visit: www.scotlandsthemepark.com
- The voucher is valid for one free unlimited ride wristband when a full priced unlimited ride (over 1.35m in height) wristband is purchased. Unlimited ride wristbands are for outside rides only.
- Height restrictions apply, please check www.scotlandsthemepark.com for details
- Not included in the unlimited ride wristband are coin operated games, prize winning games, Bomber or Bungee, Amazonia or Devil's Island.
- Please note Adults may have to pay to use the rides when accompanying a small child.
- Please note that any show, ride or attraction may be closed, removed, under repair or unavailable, any time due to operational reasons. No refunds will be given for any reason.
- For further information on M&D's Scotland's Theme Park, please visit: www.scotlandsthemepark.com
Amazonia
- Cheapest price ticket is free, when a full price adult ticket is purchased.
- Cannot be used in conjunction with any other offer, promotion or discount.
- Voucher must be presented on arrival.
- Children under 3 are admitted free.
- Children (under 16 years) must be accompanied by an adult.
- Not included in the admission price are animal handling sessions.
- For further information on Amazonia, please visit: www.discoveramazonia.co.uk
- Cheapest price ticket is free, when a full price adult ticket is purchased.
- Cannot be used in conjunction with any other offer, promotion or discount.
- Voucher must be presented on arrival.
- Children under 3 are admitted free.
- Children (under 16 years) must be accompanied by an adult.
- Not included in the admission price are animal handling sessions.
- For further information on Amazonia, please visit: www.discoveramazonia.co.uk
