If you've got a question that isn't answered here, you can always call our Helpline team (for free) on 0800 59 16 88* - they'll be happy to help.

I have received my new Clubcard and the number doesn't match my old card.

Don't worry. We have transferred all your existing points to your new card.

Clubcard - What's it all about?

How can I apply for a Clubcard?

There are several ways to apply for a Clubcard. You can register online here, by calling the Clubcard Helpline on 0800 59 16 88* or by picking up an application form in store. For more details on these different options, take a look at the Sign Up Today area on this site.

What are the benefits of joining Clubcard?

Well, on top of gaining points Vouchers which you can use on a huge range of things, from everyday shopping to once in a lifetime holidays with brilliant Deals, you can also join any of our Clubs for free. These cater for all sorts of tastes and hobbies, from cooking and health to parenting. As a member you'll have access to specialist information as well as money-saving offers. Take a look at our Clubs to find out if any are your kind of thing.

What will I get when I join?

When you join, you'll receive a Welcome Pack containing your permanent Clubcard and two Key Fobs. As an extra thank you, we'll give you 150 points to get you started.

How can I collect Clubcard Points?

There are all sorts of places where you can collect points. You can do it by shopping in store (including Tesco Calais), online at Tesco Direct and on Tesco.com and at Tesco petrol stations.

You can also earn points when you pay with a Tesco credit card, if you have a Tesco Mobile, Tesco Home Phone, Tesco Broadband and with Tesco.net. Plus, you can collect points on selected Tesco Personal Finance products as well as when you spend with our partners, such as Powergen and Avis. You earn 1 Clubcard Point for every £1 you spend.

What do I get in return?

The Clubcard is all about giving you something back, so 1 point is worth 1 penny in Clubcard Vouchers. Once you've collected 150 points or more (which you'll probably do in no time at all!), you'll receive your Clubcard Vouchers.

When will I receive my Clubcard Vouchers?

We'll send you your Clubcard Vouchers in your Clubcard Statement. This is sent quarterly in February, May, August and November.

I've never received any Vouchers and think I deserve some - what can I do?

Please call our Helpline on 0800 59 16 88* and a member of the team will be able to look at your account details. Please note that if you haven't yet registered your temporary card, we won't be able to send you your Vouchers. But not to worry, you can register your temporary card by simply calling the Helpline and giving them your details.

How and where can I use my Vouchers?

There are loads of ways to get the most out of your Vouchers, whether you want to save money on shopping or buy something special. For instance, £2.50 in Clubcard Vouchers gives you £2.50 to spend in store or online. But you can also exchange your Vouchers and get 4x their worth with a Clubcard Deal. So £2.50 in Vouchers gives you £10 for a Deal or 60 AirMiles. Unfortunately you can't use your Vouchers in Tesco Calais, but you can still collect points there. To find out more about the things you can use your Vouchers for, see our Where can I spend? section.

How long are my Clubcard Vouchers valid for?

Your Vouchers are valid for two years - which should give you plenty of time to choose something great to spend them on!

I still have some old-style Clubcard Vouchers. Can I still use them?

You certainly can, as long as they have a valid date. You can use them in store or to apply for a Deal by Post. If you'd like to know more, give our Helpline team a call on 0800 59 16 88*.

I've got a mixture of old and new Clubcard Vouchers. Can I combine them to use for a Deal?

Yes you can, but you will need to apply by Post. Call our Helpline team on 0800 59 16 88* if you'd like more details on how to do this.

How do I use my Clubcard Vouchers online?

It's simple. Do your online shop in the usual way and when it comes to the point of paying you'll be able to type in the unique 12-digit alphanumeric code that's on each Clubcard Voucher.

I've still got some eVoucher codes from previous statements. Can I use these?

Absolutely. You can still use eVoucher codes in the normal way at Tesco.com.

Why are there different coloured coupons within my Clubcard Statement?

The pink coupons are for items that we know you like, so you can collect points faster. The blue coupons are for things that we think you might like.

I received a coupon from the till called a Clubcard Bonus - what is this?

It's simply an additional thank you from us. Clubcard Bonus coupons are for items we think you might like, and can help you to build up your points balance faster.

My temporary Clubcard

When will I get my permanent Clubcard?

Your permanent Clubcard should be with you soon. If you applied more than 4 weeks ago, and are concerned at all about the whereabouts of your card, then give our Helpline a call on 0800 59 61 88*.

I'd like to collect points with a partner / friend. Do they need to sign up if I have two Key Fobs?

Not necessarily. You can give your Key Fobs to anyone who lives at your address and is over the age of 18, so if your partner or friend lives with you, they won't need to sign up in order to collect points as well - you can both simply use the same account.

Is there anything I can't use my temporary Clubcard for?

The only places you can't use your temporary Card at are Pay@pump and Cafe

Can I use my temporary Card when I shop online?

You can indeed. However, your Clubcard needs to be registered first. If you haven't registered it yet, you can do that right here or by simply calling our Helpline on 0800 59 16 88*

I've lost / damaged my temporary Card and want to transfer my points onto a new one. How do I do it?

If you're a registered member and have lost your card, don't worry, your points will have automatically been transferred onto your new Clubcard. If the card has been damaged, you can use your plastic permanent Clubcard from the Welcome Mailing we sent you, and you won't lose any points by doing this.

If you haven't yet registered your Clubcard but have a record of your temporary Clubcard number, it's not a problem for us to transfer your points. If you don't have your Clubcard number we unfortunately can't credit any points to a new Clubcard. If your Card has been damaged, you can pick up another temporary one and keep collecting points, but you'll need to give our Helpline team a call on 0800 59 16 88*

I'm a Clubcard member and I've got some questions

One of my relatives has died. Can I change the Card to my name so that their points aren't lost?

No. The Data Protection Act prevents us from changing any details on a card without the owners consent. You can have the points transferred to your existing card or we can send you a new card - but the request for this must be in writing

I've lost my Key Fobs, which were attached to my keys - what do I do?

If you think you might have left them in store, please check with the Customer Services Desk to see if they have been handed in.

I've lost my Clubcard and/or Key Fobs and need to get replacements. How can I do it?

That's no problem at all. Just call our Helpline on 0800 591 688* and we can arrange to send you a replacement Card and/or Key Fobs.

I'd like to join my Partner's card to mine - is that possible?

Of course. To do it we need to speak to both of you to obtain consent, so just give us a call on 0800 59 16 88* at a time that suits you both.

I have a joint account but my partner and I have separated. Do I need to start a new account with a new Card?

No. We can remove your Card from the joint account and it will take any points earned on the current quarter with it. However, we can't change the address on a partner's Card - they'll need to call themselves.

I have two different Key Fobs - do I need to use both of them?

No, they both have the same functionality, we just wanted to try and help you remember to recycle your bags with one of them, and that way collect valuable Green Clubcard Points. Pop one on your keys, and give one to a friend or your partner so they can collect points for you.

My partner buys petrol but always forgets to take my Clubcard. Can I get the points added?

The easiest thing to do is to give them one of your Key Fobs so you can both collect on the same account; and with a Key Fob they're much more likely to remember to collect the points! Or if you take your receipts to the customer Service Desk within 14 days we will add the points onto your account. You can only have 2 receipts added in a 14 day period.

I'm about to change my home shopping account address. Will my Vouchers be automatically sent to my new address?

No, the Clubcard database is maintained separately from the homeshopping one, so you will have to change the address on your Clubcard, too. It's easy for us to change your details though, so just get in touch with us.

I need to get a new Card. Should I call you to have another one issued with the same number?

No, you don't need to call us because no two Cards have the same number. You can pick up a temporary Card in store and call us to register it, then we'll send you a new personalised Clubcard and two Key Fobs.

I've received my Clubcard Statement, but my Tesco Personal Finance points aren't on it. Why?

If you have a Personal Finance Card, your points will appear on a separate statement. However, you can have all your cards linked to one account. If this is something you'd like to do, just call our Clubcard helpline on 0800 591 688* and someone will talk you through it.

How can I find out how many Clubcard Points I've got?

To see your points balance, just check the bottom of your receipt whenever you shop at Tesco, or while you're here, why not check them online?

Who can I give my Key Fobs to?

You can give your Key Fobs to anyone who lives with you who's over the age of 18.