Clubcard Customer Charter

Clubcard is all about helping you get more out of your shopping at Tesco, as well as enjoying what our many partners have to offer. It's important to us that you're happy with the service you receive. That's why, when it comes to protecting your privacy, we created the Clubcard Customer Charter to show you exactly what we do with your personal details

• We would like to reassure you that your details are safe with us and will never be released to companies outside the Tesco Group for their marketing purposes.
• We use your personal details to send you your Clubcard statement and any vouchers you've collected, every three months.
• We also use your details to send you offers and information on things which might interest you. So, for instance, if you tell us that you're a vegetarian, we'll make sure you're not sent coupons for meat products.
• Of course, if you've told us you don't want Tesco to send you any other offers and information, we will only send you your statement mailing. However, this means you could be missing out on some of the major benefits of Clubcard, such as money-off coupons and exclusive offers.
• In addition, if you've requested not to be contacted for research, we promise we won't bother you.
• If at any time you would like us to stop sending you mailings, please let us know and we will do so immediately.
• We comply strictly with the terms of the Data Protection Act 1998. For further information on our data protection policy, please read the terms and conditions page.

We hope our Clubcard Customer Charter is helpful and clear, but if you have any questions or would like to give us any additional information about yourself (such as dietary requirements), please phone the Clubcard Helpline free on 0800 59 16 88. We'll be happy to hear from you.

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