- In these terms and conditions:
Delivery Saver means our delivery service where Tesco Stores Limited ("Tesco" or "us") contracts with the customer ("you" or "your") to provide a subscription based service for the delivery of grocery products.
Membership means your subscription for Delivery Saver.
Membership Fee means the payment due from time to time in respect of Membership as applies to the Membership Period.
Membership Period means the length of Membership selected by you when you sign up and which includes each automatic renewal of your Membership.
- Delivery Saver Key facts:
Deliver Saver applies to grocery products and any other product available from www.tesco.com/groceries ("the Grocery Site").
Click and Collect orders are excluded from Delivery Saver.
In order to qualify for Delivery Saver, the value of products in each order must be for £25 or more.
Membership includes one free delivery per day on the days that your plan is valid. A Midweek plan is valid on Tuesday, Wednesday or Thursday only and for deliveries on other days a delivery charge will be applied.
Your Membership will automatically renew at the end of each Membership period unless and until you provide us with notice to terminate your Membership (in accordance with the terms below).
- 1. Your contract
Your contract for Delivery Saver is with Tesco. Your contract is made, and your Membership therefore begins, when we successfully process payment of your Membership Fee. Your contract is subject to these terms and conditions, our General Terms and Conditions (click here) and our Product Terms and Conditions (click here).
By signing for Membership, you confirm that you have read and understood all of our terms and conditions.
- 2. Qualifying Orders
Once Membership is in place, a qualifying order ("Qualifying Order") is an order from the Grocery Site where
(i) the value of the product ordered is £25 or more; and
(ii) no other Delivery Saver delivery is scheduled to be delivered to you that day.
If you place an order which is not a Qualifying Order, you will be charged the same fees as if you were not a member of the Delivery Saver scheme. If the value of your order is less than the Minimum Order Value, this means you will be charged a Minimum Basket Charge, in addition to the delivery charge.
- 3. Delivery Slots
On making any Qualifying Order, Membership allows you to choose any delivery slot available on the days that the plan is valid. You will receive that delivery without the normal charge being applied, regardless of the delivery charge that would usually be associated with that delivery slot.
Membership does not guarantee any particular delivery slot (you can only pick from those available at the time you place a Qualifying Order). This is because delivery slots are limited and are available to all customers.
If you cancel your Membership, delivery charges will apply for any order that is to be delivered after the end of your Membership Period.
- 4. Cancellation and Membership Fee
Your Membership Fee is the price displayed on Tesco.com for the Membership Period at the time your Membership commences. We will take your Membership Fee from you when you click to purchase Membership.
You may cancel your Membership at any time by calling our customer service team on 0800 323 4048 (free from BT landlines) 0330 123 4048 (local rate from landlines and mobiles). You can also cancel your Membership by emailing us at firstname.lastname@example.org. If you’d like, you can print off, fill in, scan, and email us this cancellation form.
If you cancel your Membership within 14 days of the commencement of the relevant Membership Period (the "Cancellation Period") and before you have received a Delivery Saver delivery, we will provide you with a full refund of the Membership Fee (the refund will be made as soon as is reasonably practicable to the payment card you used to purchase Membership).
Your Membership Fee will not be refunded (in whole or in part) if you cancel your Membership after the Cancellation Period has expired.
If you cancel your Membership within the Cancellation Period, but after a Delivery Saver order has been dispatched to you, we will refund the Membership Fee less the full price of the delivery slot(s) used.
- 5. Automatic Renewal
Please note that at the end of your first and any subsequent Membership Period, your Membership will automatically renew for the same period (i.e. if you have a 6 month membership, this will renew for a further 6 months) unless you notify us before the renewal date that you do not want your Membership to continue.
By signing up for Membership, you authorise us to take the Membership Fee both at the start of your Membership and when we automatically renew your Membership. We will do this using the payment details from the payment card that you have given us for your Tesco.com account.
Tesco reserves the right to change Membership Fee for future renewals of your Membership. Any increase to the Membership Fee will apply upon renewal of your Membership. We will provide you with email notification of any increase in Membership Fee before we renew your Membership so that you can cancel your Membership if you do not want to pay the increased fees.
- 6. Payment
The Membership Fee will be taken when you sign up for Membership and the amount will depend on the plan you choose and how you have chosen to pay(e.g. Upfront/Monthly, Anytime/Midweek).
The Membership Fee will also be taken automatically each time your Membership is renewed (and the Membership Fee for the new Membership Period will be taken automatically when upon renewal).
Membership Period durations and Membership Fees are based on calendar months (so a three month Membership Period will remain in place for three calendar months).
We will suspend your Membership if we are unable to process your payment of the Membership Fee until such time as we can process your Membership Fee.
- 7. eCoupons
The following terms and conditions apply to your use of any eCoupon we issue, to be redeemable against either your initial purchase, or against renewal of our Delivery Saver Service ("eCoupons"). Initial purchase eCoupons cannot be used to renew your Membership, and renewal eCoupons cannot be used for an initial purchase.
(i) You can redeem your eCoupon by entering the code at the appropriate point when you sign up for Delivery Saver, or when you renew your Membership.
(ii) eCoupons are valid for Delivery Saver only (and cannot be used otherwise at Tesco and no other Tesco e-coupon will be valid for sign up to Delivery Saver).
(iii) When you sign up for, or renew, your Membership and use your eCoupon, a discount will be applied to the Membership Fee for which you are using the eCoupon. Any subsequent Membership Fee will be charged at the full rates for Membership, as applicable at your next renewal date. Any outstanding payments for any existing Membership Fee will still be due in full.
(iv) Each eCoupon is valid for use by a recipient only once.
(v) Only one eCoupon is valid for use per customer or household, per purchase or renewal, as the case may be.
(vi) In the event you cancel your Membership and are due a refund, we will refund you based upon the Membership Fees you actually paid (you will not receive any refund for the stated face value of the Delivery Saver Plan).
(vii) eCoupons have no cash value, cannot be exchanged for cash or used to purchase gift-vouchers.
(viii) eCoupons are, and remain at all times, the property of Tesco and any eCoupons distributed or circulated without the written approval of Tesco, for example on an Internet message board or on a "bargains" website, will not be valid for use and may be refused or cancelled.
(ix) We may cancel, suspend or withdraw eCoupons at any time.
(x) If you use a renewal eCoupon, any discount will be applied to your next Membership Period, when your Membership is renewed. Any outstanding payments from your current Membership Period will still be due in full, and will be taken at the agreed time.
(xi) If you pay for or renew your Membership using an eCoupon (including Clubcard Boost tokens), the portion of your Membership Fee which you pay using that eCoupon will not be considered for the purposes of the Delivery Saver Guarantee.
- 8. Limitation to Your Account
Your Membership applies to your Tesco.com account and should not be shared with other users. Membership may only be used by the named account holder and is not transferable. You are limited to one delivery in the Christmas period (20th – 24th December). The standard service charge will apply for any additional deliveries during this period.
We reserve the right to suspend Membership where in our discretion we determine that your use of Delivery Saver is not fair and reasonable.
Tesco reserves the right to request proof that you are associated with your delivery address(es) i.e., the address is a temporary or permanent home or work address, and not the address of a friend or relative.
- 9. Missed Delivery
We reserve the right to charge you additional delivery charges in the event that we attempt delivery at the agreed time and either you are not there or there is no adult available to sign for the delivery.
- 10. Exclusions
Membership applies only to orders that are placed on the Grocery Site and not to any other products which are offered for sale through Tesco.
- 11. Changes to these terms and conditions
We reserve the right to make changes to these terms and conditions, to Delivery Saver, Membership and Membership Fees from time to time by updating these terms and conditions on the website. We will generally also send you an email to advise you of any changes. Your continued Membership will be taken as your acceptance of any changes that we make. If you do not agree to any such change, you should cancel your Membership.
- 12. Our right to suspend and terminate Membership
We may suspend or terminate your Membership at any time at our discretion (which may include where you are in breach of these terms and conditions or where fraud or misuse is involved).
- 13. Our responsibility to you
We will not be responsible to for any business loss (including but not by way of limitation, loss of profits, revenue, contracts, anticipated savings, or wasted expenditure). We will not be responsible to you for any breach of these terms and conditions caused by circumstances beyond our reasonable control. If we are in breach of these terms and conditions we will only be responsible for loses that you suffer as a result to the extent that they are reasonable foreseeable consequence to both of us at the time you make the relevant order.
Any responsibility to compensate you in connection with any order will not exceed the total price of your Membership.
This section shall not limit or affect our liability if we act negligently and this causes death or personal injury and does not otherwise exclude or limit any liability which law prohibits us from limiting or excluding.
These terms and conditions do not affect your statutory rights.
The Tesco.com Online Grocery Store and our Delivery Saver service is operated by Tesco Stores Limited, New Tesco House, Delamare Road, Cheshunt, Herts, EN8 9SL. Our Company Registration Number is 519500, and our VAT number is GB220 4302 31.
Please contact Customer Services on 0800 323 4040 (free from BT landlines) 0330 123 4040 (local rate from landlines and mobiles), or emailing us at email@example.com, with any questions
- 14. Delivery Saver Guarantee
We guarantee that your Delivery Saver Membership will cost you less than you would otherwise pay for the delivery of the Qualifying Orders that you make during your Membership.
At the end of each period of your Membership, we will calculate the full price of each delivery slot you booked during that Membership Period. If the full price of those slots is less than the amount you paid us for your Delivery Saver Membership, we will refund you the difference.
For the purposes of the Delivery Saver Guarantee, the amount you pay us for your Delivery Saver Membership will not include the value of any discounts or promotions we offer when you sign up or renew your Membership, or any eCoupons (including Clubcard Boost tokens) you use when subscribing for or renewing your Membership .
We will calculate the total amount due to you under the Delivery Saver Guarantee automatically at the end of each Membership Period. Any refund due will be made in the form of a Tesco e-coupon which you can use to buy products from the Grocery Site only. We will email you this coupon within 28 days of the end of the Membership Period.